Mark Smith
This article showcases our top picks for the best Massachusetts based Customer Service companies. These startups and companies are taking a variety of approaches to innovating the Customer Service industry, but are all exceptional companies well worth a follow.
We tried to pick companies across the size spectrum from cutting edge startups to established brands.
We selected these startups and companies for exceptional performance in one of these categories:
- Innovation
- Innovative ideas
- Innovative route to market
- Innovative product
- Growth
- Exceptional growth
- Exceptional growth strategy
- Management
- Societal impact
[adace-ad id=”7108″]
Top Massachusetts Customer Service Startups
Data sourced from Crunchbase and SemRush.
Cogito
Crunchbase Website Twitter Facebook Linkedin
Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence.
Interactions
Crunchbase Website Twitter Facebook Linkedin
Interactions develops award-winning intelligent virtual assistant solutions used by Fortune 500 companies worldwide.
Litmus
Crunchbase Website Twitter Facebook Linkedin
Litmus is a testing and QA service for email marketers.
Help Scout
Crunchbase Website Twitter Facebook Linkedin
Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support.
Talla
Crunchbase Website Twitter Facebook Linkedin
Talla Brings AI-Powered Automation to Service and Support Teams
Glance Networks
Crunchbase Website Twitter Facebook Linkedin
Glance improves the way businesses interact with their customers with next generation cobrowse, screen share and agent video technology.
GetHuman
Crunchbase Website Twitter Facebook Linkedin
Consumer tools for solving customer service problems: maps of company phone systems, shortcuts, call-backs, hiring problem-solvers
OneVision Resources
Crunchbase Website Twitter Facebook Linkedin
Enabling and accelerating revenue growth through service for the smart-home professional.
Pointillist
Crunchbase Website Twitter Facebook Linkedin
Pointillist customer journey analytics software rapidly uncovers customer insights, so you can dramatically improve CX and marketing.
Agora
Crunchbase Website Twitter Facebook Linkedin
Agora uses machine learning and NLP to predict urgency, churn & agent routing for customer support tickets.
PARx Solutions
Crunchbase Website Twitter Facebook Linkedin
PARx Solutions, Inc. provides a Web-based prior authorization support (PASS) system for supporting physicians and patients.
LogMeIn
Crunchbase Website Twitter Facebook Linkedin
LogMeIn provides SaaS-based remote connectivity, collaboration, and support solutions for businesses and consumers.
Dynamo Software
Crunchbase Website Twitter Facebook Linkedin
Dynamo Software’s configurable, Cloud-based platform consolidates front, middle and back office operations in a single system.
Dunkin’ Donuts
Crunchbase Website Twitter Facebook Linkedin
Dunkin’ Donuts is the largest coffee and baked goods chain in the world providing you, their loyal customers, with high quality coffee,
LeveragePoint Innovations
Crunchbase Website Twitter Facebook Linkedin
LeveragePoint Innovations provides SaaS-based solutions for customer value management operations in business-to-business companies.
Sipsynergy
Crunchbase Website Twitter Facebook Linkedin
A market-leading cloud collaboration solutions provider to SMEs
Aspect Software
Crunchbase Website Twitter Facebook Linkedin
Aspect Software is a Communications Software Provider.
Bold360
Crunchbase Website Twitter Facebook Linkedin
Bold360 is an engagement solution platform that helps create better customer experiences.
Emtropy Labs
Crunchbase Website Twitter Facebook Linkedin
Smart operating system for customer facing teams
Zappix
Crunchbase Website Twitter Facebook Linkedin
Zappix provides a visual experience for customers, increasing self-service rates, and reducing costs, while improving customer satisfaction.
MaidPro
Crunchbase Website Twitter Facebook Linkedin
MaidPro is a premier residential cleaning service with over 250 locations in the US and Canada.
BILLSHARK
Crunchbase Website Twitter Facebook Linkedin
BILLSHARK is a convenient, no-hassle way to lower bills.
IdentityForce
Crunchbase Website Twitter Facebook Linkedin
IdentityForce provides identity theft protection services for individuals, businesses, and government agencies in the United States.
CornerTable
Crunchbase Website Twitter Facebook Linkedin
Personalized invitation from your favorite server or bartender
Lovin’ Spoonfuls
Crunchbase Website Twitter Facebook Linkedin
Lovin’ Spoonfuls facilitates the rescue and distribution of perishable, prepared and unserved foods.
Peak Support
Crunchbase Website Twitter Facebook Linkedin
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
HeyWire
Crunchbase Website Twitter Facebook Linkedin
HeyWire LiveText is now Salesforce LiveMessage – the conversational messaging channel for Salesforce Service Cloud.
J.C. Jacobs Plumbing
Crunchbase Website Twitter Facebook Linkedin
J.C. Jacobs Plumbing has been providing advanced plumbing solutions for commercial or residential.
Retail Convergence
Crunchbase Website Twitter Facebook Linkedin
Retail Convergence is a portfolio of e-commerce companies that includes RueLaLa.com and SmartBargains.com.
Framework
Crunchbase Website Twitter Facebook Linkedin
Framework is a mobile learning platform that primarily focuses on supporting homebuyers about the mortgage process.
Alevation Inc
Crunchbase Website Twitter Facebook Linkedin
Alevation Inc is a top-performing direct marketing and sales firm that connects large corporations with qualified consumers!
Big East Security Interations
Crunchbase Website Twitter Facebook Linkedin
Big East Security Interations is the Security System Supplier.
iPhrase Technologies
Crunchbase Website Twitter Facebook Linkedin
iPhrase Technologies provides e-business and e-service solutions for the finance, technology, manufacturing, healthcare, and retail sectors.
P&H Solutions
Crunchbase Website Twitter Facebook Linkedin
P&H has continually focused on the needs of financial institutions and their customers.
Teachworks
Crunchbase Website Twitter Facebook Linkedin
Business management software for education companies
Quantifai
Crunchbase Website Twitter Facebook Linkedin
Quantifai is a machine learning platform that assists scale customer success by solving problems.
Solect Technology Group
Crunchbase Website Twitter Facebook Linkedin
Solect Technology Group is a computer software company that provides IP billing and customer care software.
Stay Clean Power Washing
Crunchbase Website Twitter Facebook Linkedin
Stay Clean Power Washing is a company that wants to develop a highly successful and all around impeccable pressure washing.
MD Connect
Crunchbase Website Twitter Facebook Linkedin
MD Connect provides digital marketing and advertising services to medical personnel.
Mechanical Solutions
Crunchbase Website Twitter Facebook Linkedin
Mechanical Solutions specializing in heating and plumbing systems for residential and commercial clients.
Teloquent Communications
Crunchbase Website Twitter Facebook Linkedin
Teloquent Communications, a provider of virtual call center solutions for Web and conventional telephone-based customer interaction.
Edocs
Crunchbase Website Twitter Facebook Linkedin
Edocs today remains the fastest-growing leading provider of Customer Self-Service and e-Billing software solutions.
SHIPQUID
Crunchbase Website Twitter Facebook Linkedin
SaaS, Customer Insights & Intelligence, Go to Market Strategy
Kurgo
Crunchbase Website Twitter Facebook Linkedin
Kurgo develops and manufactures dog travel and active dog products.
Boston Direct Inc
Crunchbase Website Twitter Facebook Linkedin
Boston Direct Inc is a premier consulting firm with an expertise in personalized marketing and CRM strategies.
Salter Healthcare
Crunchbase Website Twitter Facebook Linkedin
Salter HealthCare is a family owned and operated health care provider, located in Winchester.
CrowdEngineering
Crunchbase Website Twitter Facebook Linkedin
CrowdEngineering builds social CRM solutions, empowering companies to turn the force of their crowds into business advantages.
Chordiant Software
Crunchbase Website Twitter Facebook Linkedin
Chordiant Software, and its Foundation and Cx Solutions, arms marketing, customer service and customer loyalty executives with a suite of
GetRid
Crunchbase Website Twitter Facebook Linkedin
GetRid offers a smart, easy, and sustainable way to get rid of unused items.
i-Cube
Crunchbase Website Twitter Facebook Linkedin
Application migration and custom software development services.
Coastline Education
Crunchbase Website Twitter Facebook Linkedin
Coastline Education provides salons and stylists education services.
Lattix Inc
Crunchbase Website Twitter Facebook Linkedin
Create and manage an accurate blueprint of your software systems and define, communicate, and control the intended architecture.
HS Brands International
Crunchbase Website Twitter Facebook Linkedin
HS Brands International provides brand protection and quality assurance services for casinos and retail outlets.
Mails STORE
Crunchbase Website Twitter Facebook Linkedin
Mails STORE is one of the fastest growing B2B Email List providers with an extensive database, which serves all the major industries.
Simplify Valet Storage
Crunchbase Website Twitter Facebook Linkedin
Simplify Valet Storage is a full-service storage company that service is customizable, with several storage options to meetspecific needs.
ManualsOnline
Crunchbase Website Twitter Facebook Linkedin
Manuals Online offers product support documents such as user manuals and owners guides.
Boston Society for Architecture
Crunchbase Website Twitter Facebook Linkedin
Boston Society of Architects is a company that supports the community of architects that host professional and youth educational programs.
Call Center Sales Pro
Crunchbase Website Twitter Facebook Linkedin
call center consulting firm offers call center training and support services for business.
StatusQuota
Crunchbase Website Twitter Facebook Linkedin
StatusQuota uses data science to help SaaS companies fight customer churn
TestUp
Crunchbase Website Twitter Facebook Linkedin
TestUP was selfishly developed for our own burgeoning small business. You could say we are TestUP’s first client.
AdvanSource Biomaterials Corporation
Crunchbase Website Twitter Facebook Linkedin
AdvanSource Biomaterials Corporation is a home health care customer service company located in Wilmington.
The Bushari Team at Compass
Crunchbase Website Twitter Facebook Linkedin
The Bushari Team at Compass specializes in real estate services.
Antons Cleaners
Crunchbase Website Twitter Facebook Linkedin
Anton’s Cleaners is a leader in quality dry cleaning, with 42 locations in Eastern Massachusetts and Southern New Hampshire.
Westford Regency
Crunchbase Website Twitter Facebook Linkedin
Westford Regency is a hotel management firm that offers hospitality and conference room services.
Princess Maid Service
Crunchbase Website Twitter Facebook Linkedin
Princess Maid Service is the premiere service provider offering a full-range of house cleaning services.
TeleKnowledge Group
Crunchbase Website Twitter Facebook Linkedin
TeleKnowledge Group develops value-based billing software services for delivery over broadband networks.
Garment Valet
Crunchbase Website Twitter Facebook Linkedin
Garment Valet is a premier dry cleaning service for individuals and businesses.
ubair
Crunchbase Website Twitter Facebook Linkedin
Everything you’ll ever need to book your private flight right there in the palm of your hand.
StreetDelivery
Crunchbase Website Twitter Facebook Linkedin
StreetDelivery offers auto locus, vehicle impact, general liability, property loss, and risk assessment services.
Marco Photo Service
Crunchbase Website Twitter Facebook Linkedin
Marco Photo Service offers photograph processing services, also provides portraits and theme photography solutions.
Joe Warren & Sons Co., Inc.
Crunchbase Website Twitter Facebook Linkedin
Joe Warren & Sons operates as a commercial refrigeration and food equipment service company.
CallRed
Crunchbase Website Twitter Facebook Linkedin
CallRed’s is an internet security company which monitors internet speeds, security vulnerabilities, error logs and more.
Servicesoft Technologies
Crunchbase Website Twitter Facebook Linkedin
Servicesoft Technologies Inc., a provider of Internet Customer Service softwar.
Valley Design Corp
Crunchbase Website Twitter Facebook Linkedin
Valley Design Corp is an optical products manufacturer that provides silicon wafer polishing services to customers.
AVOKE Analytics
Crunchbase Website Twitter Facebook Linkedin
AVOKE provides true end-to-end call experience analytics.
Prescott & Son Insurance Agency Inc
Crunchbase Website Twitter Facebook Linkedin
Prescott & Son Insurance Agency Inc is part of the Agencies, Brokerages, and Other Insurance Related Activities Industry.
Exchange Applications
Crunchbase Website Twitter Facebook Linkedin
It provides Customer Relationship Management (CRM) solutions.
Olsen
Crunchbase Website Twitter Facebook Linkedin
Olsen is a service-oriented company that provides plumbing, heating and cooling related services for residential and commercial projects.
Fox Bus Lines
Crunchbase Website Twitter Facebook Linkedin
Fox Tours has provided group bus transportation, also offering local and nationwide charter and mini bus services.
Royal Touch
Crunchbase Website Twitter Facebook Linkedin
By providing the Best Quality and unsurpassed customer service, Royal Touch has emerged as the fastest growing Painting & Decorating
Laminated Plastics
Crunchbase Website Twitter Facebook Linkedin
Laminated Plastics distributes and fabricates advanced plastic materials for a wide range of industries and applications.
Pediatrics West
Crunchbase Website Twitter Facebook Linkedin
Pediatrics West is a private, independent pediatric practice dedicated to providing the highest quality primary care services.
Kaminski Auctions
Crunchbase Website Twitter Facebook Linkedin
Kaminski Auctions has appraising and auctioning fine antiques from estates throughout New England.
BuckleGuy
Crunchbase Website Twitter Facebook Linkedin
Buckleguy is supplier to leather crafters, that manufacture hardware, and supply leather products.
Unveil Technologies
Crunchbase Website Twitter Facebook Linkedin
Unveil Technologies are provides speech self-service applications for contact centers.
Kids Love Greece
Crunchbase Website Twitter Facebook Linkedin
Kids Love Greece engages in travel planning services for Greece.
Direct Brand
Crunchbase Website Twitter Facebook Linkedin
Direct Brand is a manufacturer and supplier of silicon nitride igniter replacement kits.
EIS Wire and Cable
Crunchbase Website Twitter Facebook Linkedin
EIS Wire and Cable is an electrical manufacturing company that provides single and multi-conductor hook-up wire.
EBS Capstone
Crunchbase Website Twitter Facebook Linkedin
EBS Capstone is an insurance company that provides thoughtful strategic insight, innovative solutions, and operational excellence.
BioMosaics
Crunchbase Website Twitter Facebook Linkedin
BioMosaics is a leading provider of diagnostic immunohistochemistry products.
A.J. Roberto Mechanical
Crunchbase Website Twitter Facebook Linkedin
A.J. Roberto Mechanical specializes in installation and maintenance solutions for ventilation, heating and cooling systems.
Old Heritage Insurance Agency
Crunchbase Website Twitter Facebook Linkedin
Old Heritage Insurance Agency provides customer service for insurance.
Koko Boodakian & Sons
Crunchbase Website Twitter Facebook Linkedin
Koko Boodakian & Sons is a carpet company specializing in rugs, carpet selling and installation, professional cleaning and rug purchasing.
SharkTank.com
Crunchbase Website Twitter Facebook Linkedin
SharkTank makes it quick and easy for individuals and businesses seeking legal services to, free of charge, anonymously post descriptions.
3 Point
Crunchbase Website Twitter Facebook Linkedin
B2B, SaaS, Enterprise Software, Consulting, Customer On-Boarding, Customer Success, Project Management, Funding
Insurance Center of New England
Crunchbase Website Twitter Facebook Linkedin
Insurance Center of New England is an independent insurance agency that offers an array of insurance products.
Haffners
Crunchbase Website Twitter Facebook Linkedin
Haffner’s leads the way with oil and propane delivery.
Assure Eservices
Crunchbase Website Twitter Facebook Linkedin
Assure Eservices is a global development company located in Burlington.
