This article showcases our top picks for the best Massachusetts based Customer Service companies. These startups and companies are taking a variety of approaches to innovating the Customer Service industry, but are all exceptional companies well worth a follow.
We tried to pick companies across the size spectrum from cutting edge startups to established brands.
We selected these startups and companies for exceptional performance in one of these categories:
- Innovation
- Innovative ideas
- Innovative route to market
- Innovative product
- Growth
- Exceptional growth
- Exceptional growth strategy
- Management
- Societal impact
Top Massachusetts Customer Service Startups
Data sourced from Crunchbase and SemRush.
Cogito
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Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence.
Interactions
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Interactions develops award-winning intelligent virtual assistant solutions used by Fortune 500 companies worldwide.
Litmus
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Litmus is a testing and QA service for email marketers.
Help Scout
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Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support.
Talla
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Talla Brings AI-Powered Automation to Service and Support Teams
Glance Networks
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Glance improves the way businesses interact with their customers with next generation cobrowse, screen share and agent video technology.
GetHuman
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Consumer tools for solving customer service problems: maps of company phone systems, shortcuts, call-backs, hiring problem-solvers
OneVision Resources
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Enabling and accelerating revenue growth through service for the smart-home professional.
Pointillist
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Pointillist customer journey analytics software rapidly uncovers customer insights, so you can dramatically improve CX and marketing.
Agora
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Agora uses machine learning and NLP to predict urgency, churn & agent routing for customer support tickets.
PARx Solutions
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PARx Solutions, Inc. provides a Web-based prior authorization support (PASS) system for supporting physicians and patients.
LogMeIn
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LogMeIn provides SaaS-based remote connectivity, collaboration, and support solutions for businesses and consumers.
Dynamo Software
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Dynamo Software’s configurable, Cloud-based platform consolidates front, middle and back office operations in a single system.
Dunkin’ Donuts
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Dunkin’ Donuts is the largest coffee and baked goods chain in the world providing you, their loyal customers, with high quality coffee,
LeveragePoint Innovations
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LeveragePoint Innovations provides SaaS-based solutions for customer value management operations in business-to-business companies.
Sipsynergy
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A market-leading cloud collaboration solutions provider to SMEs
Aspect Software
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Aspect Software is a Communications Software Provider.
Bold360
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Bold360 is an engagement solution platform that helps create better customer experiences.
Emtropy Labs
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Smart operating system for customer facing teams
Zappix
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Zappix provides a visual experience for customers, increasing self-service rates, and reducing costs, while improving customer satisfaction.
MaidPro
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MaidPro is a premier residential cleaning service with over 250 locations in the US and Canada.
BILLSHARK
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BILLSHARK is a convenient, no-hassle way to lower bills.
IdentityForce
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IdentityForce provides identity theft protection services for individuals, businesses, and government agencies in the United States.
CornerTable
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Personalized invitation from your favorite server or bartender
Lovin’ Spoonfuls
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Lovin’ Spoonfuls facilitates the rescue and distribution of perishable, prepared and unserved foods.
Peak Support
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Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
HeyWire
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HeyWire LiveText is now Salesforce LiveMessage – the conversational messaging channel for Salesforce Service Cloud.
J.C. Jacobs Plumbing
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J.C. Jacobs Plumbing has been providing advanced plumbing solutions for commercial or residential.
Retail Convergence
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Retail Convergence is a portfolio of e-commerce companies that includes RueLaLa.com and SmartBargains.com.
Framework
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Framework is a mobile learning platform that primarily focuses on supporting homebuyers about the mortgage process.
Alevation Inc
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Alevation Inc is a top-performing direct marketing and sales firm that connects large corporations with qualified consumers!
Big East Security Interations
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Big East Security Interations is the Security System Supplier.
iPhrase Technologies
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iPhrase Technologies provides e-business and e-service solutions for the finance, technology, manufacturing, healthcare, and retail sectors.
P&H Solutions
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P&H has continually focused on the needs of financial institutions and their customers.
Teachworks
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Business management software for education companies
Quantifai
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Quantifai is a machine learning platform that assists scale customer success by solving problems.
Solect Technology Group
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Solect Technology Group is a computer software company that provides IP billing and customer care software.
Stay Clean Power Washing
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Stay Clean Power Washing is a company that wants to develop a highly successful and all around impeccable pressure washing.
MD Connect
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MD Connect provides digital marketing and advertising services to medical personnel.
Mechanical Solutions
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Mechanical Solutions specializing in heating and plumbing systems for residential and commercial clients.
Teloquent Communications
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Teloquent Communications, a provider of virtual call center solutions for Web and conventional telephone-based customer interaction.
Edocs
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Edocs today remains the fastest-growing leading provider of Customer Self-Service and e-Billing software solutions.
SHIPQUID
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SaaS, Customer Insights & Intelligence, Go to Market Strategy
Kurgo
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Kurgo develops and manufactures dog travel and active dog products.
Boston Direct Inc
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Boston Direct Inc is a premier consulting firm with an expertise in personalized marketing and CRM strategies.
Salter Healthcare
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Salter HealthCare is a family owned and operated health care provider, located in Winchester.
CrowdEngineering
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CrowdEngineering builds social CRM solutions, empowering companies to turn the force of their crowds into business advantages.
Chordiant Software
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Chordiant Software, and its Foundation and Cx Solutions, arms marketing, customer service and customer loyalty executives with a suite of
GetRid
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GetRid offers a smart, easy, and sustainable way to get rid of unused items.
i-Cube
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Application migration and custom software development services.
Coastline Education
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Coastline Education provides salons and stylists education services.
Lattix Inc
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Create and manage an accurate blueprint of your software systems and define, communicate, and control the intended architecture.
HS Brands International
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HS Brands International provides brand protection and quality assurance services for casinos and retail outlets.
Mails STORE
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Mails STORE is one of the fastest growing B2B Email List providers with an extensive database, which serves all the major industries.
Simplify Valet Storage
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Simplify Valet Storage is a full-service storage company that service is customizable, with several storage options to meetspecific needs.
ManualsOnline
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Manuals Online offers product support documents such as user manuals and owners guides.
Boston Society for Architecture
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Boston Society of Architects is a company that supports the community of architects that host professional and youth educational programs.
Call Center Sales Pro
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call center consulting firm offers call center training and support services for business.
StatusQuota
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StatusQuota uses data science to help SaaS companies fight customer churn
TestUp
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TestUP was selfishly developed for our own burgeoning small business. You could say we are TestUP’s first client.
AdvanSource Biomaterials Corporation
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AdvanSource Biomaterials Corporation is a home health care customer service company located in Wilmington.
The Bushari Team at Compass
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The Bushari Team at Compass specializes in real estate services.
Antons Cleaners
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Anton’s Cleaners is a leader in quality dry cleaning, with 42 locations in Eastern Massachusetts and Southern New Hampshire.
Westford Regency
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Westford Regency is a hotel management firm that offers hospitality and conference room services.
Princess Maid Service
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Princess Maid Service is the premiere service provider offering a full-range of house cleaning services.
TeleKnowledge Group
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TeleKnowledge Group develops value-based billing software services for delivery over broadband networks.
Garment Valet
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Garment Valet is a premier dry cleaning service for individuals and businesses.
ubair
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Everything you’ll ever need to book your private flight right there in the palm of your hand.
StreetDelivery
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StreetDelivery offers auto locus, vehicle impact, general liability, property loss, and risk assessment services.
Marco Photo Service
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Marco Photo Service offers photograph processing services, also provides portraits and theme photography solutions.
Joe Warren & Sons Co., Inc.
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Joe Warren & Sons operates as a commercial refrigeration and food equipment service company.
CallRed
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CallRed’s is an internet security company which monitors internet speeds, security vulnerabilities, error logs and more.
Servicesoft Technologies
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Servicesoft Technologies Inc., a provider of Internet Customer Service softwar.
Valley Design Corp
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Valley Design Corp is an optical products manufacturer that provides silicon wafer polishing services to customers.
AVOKE Analytics
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AVOKE provides true end-to-end call experience analytics.
Prescott & Son Insurance Agency Inc
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Prescott & Son Insurance Agency Inc is part of the Agencies, Brokerages, and Other Insurance Related Activities Industry.
Exchange Applications
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It provides Customer Relationship Management (CRM) solutions.
Olsen
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Olsen is a service-oriented company that provides plumbing, heating and cooling related services for residential and commercial projects.
Fox Bus Lines
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Fox Tours has provided group bus transportation, also offering local and nationwide charter and mini bus services.
Royal Touch
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By providing the Best Quality and unsurpassed customer service, Royal Touch has emerged as the fastest growing Painting & Decorating
Laminated Plastics
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Laminated Plastics distributes and fabricates advanced plastic materials for a wide range of industries and applications.
Pediatrics West
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Pediatrics West is a private, independent pediatric practice dedicated to providing the highest quality primary care services.
Kaminski Auctions
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Kaminski Auctions has appraising and auctioning fine antiques from estates throughout New England.
BuckleGuy
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Buckleguy is supplier to leather crafters, that manufacture hardware, and supply leather products.
Unveil Technologies
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Unveil Technologies are provides speech self-service applications for contact centers.
Kids Love Greece
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Kids Love Greece engages in travel planning services for Greece.
Direct Brand
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Direct Brand is a manufacturer and supplier of silicon nitride igniter replacement kits.
EIS Wire and Cable
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EIS Wire and Cable is an electrical manufacturing company that provides single and multi-conductor hook-up wire.
EBS Capstone
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EBS Capstone is an insurance company that provides thoughtful strategic insight, innovative solutions, and operational excellence.
BioMosaics
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BioMosaics is a leading provider of diagnostic immunohistochemistry products.
A.J. Roberto Mechanical
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A.J. Roberto Mechanical specializes in installation and maintenance solutions for ventilation, heating and cooling systems.
Old Heritage Insurance Agency
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Old Heritage Insurance Agency provides customer service for insurance.
Koko Boodakian & Sons
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Koko Boodakian & Sons is a carpet company specializing in rugs, carpet selling and installation, professional cleaning and rug purchasing.
SharkTank.com
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SharkTank makes it quick and easy for individuals and businesses seeking legal services to, free of charge, anonymously post descriptions.
3 Point
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B2B, SaaS, Enterprise Software, Consulting, Customer On-Boarding, Customer Success, Project Management, Funding
Insurance Center of New England
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Insurance Center of New England is an independent insurance agency that offers an array of insurance products.
Haffners
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Haffner’s leads the way with oil and propane delivery.
Assure Eservices
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Assure Eservices is a global development company located in Burlington.