At Best Startup US we track over 1,000,000 US startups and over 3 million people who hold key positions in these companies. We use this directory of startups to highlight top employees, founders and board members we think deserve more appreciation than they are currently getting.
This list showcases the top United States based Founder operating in the Customer Service space. If you think a Founder is missing from this list, feel free to contact our editor on editor@beststartup.us.
The individuals on this list have been included because of exceptional performance in one of the following categories:
- Innovation – Operating as a key part in an extremely innovative business or startup.
- Growth – Operating as a key figure in the growth and upscale of a market leading business or startup.
- Management – Showing exceptional management skills.
- Societal impact – Putting their business on the map for their positive societal or environmental impact.
Our Data – We source our data from OSINT (open source intelligence) and public directories such as Crunchbase, SemRush and many more. The data from these sources should be treated with a degree of caution and verified yourself.
Mathilde Collin
CEO and Co-Founder of Front
Mathilde Collin is the co-founder and CEO of Front.
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About Front: Front is the leader in customer communication that brings teams together to offer tailor-made service at scale
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Laurent Perrin
CTO and Co-Founder of Front
Laurent Perrin is the CTO and co-founder at Front.
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About Front: Front is the leader in customer communication that brings teams together to offer tailor-made service at scale
Mickey Alon
CTO and Founder of Gainsight PX of Gainsight
Mickey Alon is the founder and CTO of Gainsight PX (previously Aptrinsic), the Product Experience Platform. He is a serial entrepreneur focused on designing, building and launching innovative products that help drive business outcomes. Before joining Gainsight through the acquisition of Aptrinsic, Mickey was Global VP of Engineering where he led the global engineering and product management for their web personalization and predictive content solutions. He is also the CEO and Co-Founder of Insightera, a personalization and predictive analytics software, which was acquired by Marketo in 2013. He also co-authored Mastering Product Experience in SaaS – a book on delivering personalized product experiences with a product-led go-to-market strategy.
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About Aptrinsic, Gainsight: Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
Brad Birnbaum
CEO & Founder of Kustomer
Brad is an innovator and a trailblazer in creating disruptive enterprise technologies. He has spent more than 20 years as a C level executive and a serial entrepreneur, building companies and solutions for customer service and support. Mission driven and passionate, he believes in leading with purpose and building solutions that solve real world problems. As co-founder and CEO of Kustomer, Brad set out together with Jeremy Suriel and the Kustomer team to build something the world desperately needs: a modern, customer-centric platform for building applications while modernizing the customer support tool landscape. Before founding Kustomer, Brad co-founded Assistly which was acquired by Salesforce and rebranded as Desk.com; making it the Salesforce SaaS SMB support solution. Brad began his career by founding eShare Communications while in college. As Chief Technology Officer and Executive Vice President of Product Development at eShare Technologies, he took part in revolutionizing community chat and launching the first chat tool used for customer support. eShare was later sold to Melita International where he continued his role as CTO for the larger entity which rebranded as eShare Communications. Brad held executive roles at Divine Interventures, eAssist and Talisma all the while focusing on improving customer support for enterprise companies. Additionally, Brad lead the community chat team at AOL and was CTO for Airtime. Brad contributes regularly to Forbes where he writes about trends that affect the customer service industry today. As a born and raised New Yorker, Brad insists on building the next great NYC based tech startup. Brad serves as Kustomer’s Chairman of the Board. Birnbaum served as a Justice Louis Brandeis Scholar at Brandeis University and a Simon’s fellow at the State University of New York at Stony Brook, where he conducted advanced organo-metallic research in chemistry. Birnbaum has been published in a variety of publications and has also served as a technical editor for some of Macmillan’s best-selling Java and Internet books. Birnbaum holds a Bachelor of Science degree in Information Systems from the State University of New York at Stony Brook.
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About CRMXchange, Kustomer: Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
Jeremy Suriel
CTO & Founder of Kustomer
Jeremy is a seasoned tech founder with a deep knowledge and expertise in software development & architecture.Jeremy was Co-founder and Chief Architect of Assistly. Previously he was a Co-founder of eAssist, then a Co-founder & CTO at Goowy Media which was acquired by AOL.
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About Kustomer: Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
Richard Smullen
Founder & Chief Executive Officer of Pypestream
Richard is the CEO and founder of Pypestream, a secure mobile messaging platform that uses real-time chat to transform the way brands and businesses connect with customers. Through ‘Pypes’ listed in a searchable catalogue, businesses are provided with a direct connection to their customers for increased engagement, automated customer service, and in-message payment processing. The ultimate customer engagement tool, further loyalty is derived by using proprietary AI and chatbot technology to allow conversations at scale. A serial entrepreneur, Richard previously co-founded Genesis Media LLC, a real-time video advertising platform, and is a board member of SouthWinston LLC, a New York-based, global private equity and VC fund.
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About dhomain llc, Pypestream, SouthWinston: Pypestream is conversational artificial intelligence built for scale.
Lisa Stelly
Founder of Fancy Sprinkles
Lisa Stelly Reality TV star, Businesswoman, and Media personality. She was born on March 4, 1987, in Los Angeles, California. Lisa is the Ex-wife of Jack Osbourne and the Mother of three beautiful daughters. Lisa is also the founder of Fancy Sprinkles, a woman-owned, women-run company which she started in 2016 that strives to make the very best in confectionery sprinkles as a direct-to-consumer, e-commerce-based business. In late 2018, Fancy Sprinkles raised an undisclosed Series A funding with Sterling Partners.
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About Fancy Sprinkles: Fancy Sprinkles is a woman-owned, women-run company.
Shreesha Ramdas
CEO & Co-Founder of Strikedeck
Shreesha’s an entrepreneurial executive with a track record of launching and growing products in competitive markets. He has demonstrated experience as a GM in the areas of product conception and development, growth hacking, go-to-market strategy and execution. Shreesha is currently VP of Corp Dev & Partnerships at CallidusCloud. Shreesha Ramdas was the co-founder & COO at LeadFormix, a marketing automation platform, where he raised the initial funding, built the company and contributed to a successful acquisition by CallidusCloud in January 2012. Prior to LeadFormix, Shreesha was a co-founder of OuterJoin, an online marketing services company and an early member at Yodlee, where he held the role of General Manager of Yodlee’s offshore development center in Bangalore, India.
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About Aavenir, AccuKnox, BuyerAssist.io, Cultivate, Enact Systems, Forbes Communications Council, Fullcast.io, Medallia, Metadata, Promethium, Revv, Rocketlane, Strikedeck: Strikedeck is building a revolutionary Customer Success automation solution to deliver an outstanding customer experience.
Shabd Vaid
Co-Founder, CTO of Strikedeck
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About Strikedeck: Strikedeck is building a revolutionary Customer Success automation solution to deliver an outstanding customer experience.
Faraz Sayyed
Founder of VIVID Technologies
Omer Khan is one of the co-founders for Vivid technologies. He has over 10 years of experience working with several blue chip telecom companies and banks, including AT&T, Barclays, Telenor, Apple and BNYM. He has been project managing and leading the telephony infrastructure that runs a business of more than $200 M. His last engagement was for Barclays UK where he was leading the Contact Center infrastructure engineering team responsible for implementing speech recognition IVRs. In recent past, Vivid technologies has been incubated by Microsoft Ventures, UK and now a part of acceleration program in Silicon valley (Blackbox). Omer has also published research papers on SIPs weaknesses and how to mitigate them. He has also been a speaker at Black Hat, Chase and HITB Malaysia. Interestingly Omer is not only a techy/co-founder but also a part-time musician who has played with mainstream bands (Noori, MHB, EP) in Pakistan and a half baked writer. He has assisted in scripts for 2 feature films in Pakistan (Khuda key liye, Bol).
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About Living Amsterdam, Living Amsterdam, Notion Technologies, systemini internet technologies, VIVID Technologies: VIVID Technologies are transforming the traditional customer service experience.
David Fisch
Co-Founder & President of Turgo
A successful business leader and entrepreneur with 20 years of online, mobile and traditional experience. Expertise in digital media specializing in brand advertising, mobile, business development, marketing and operations. Extensive experiencing in building world-class sales and partnership teams. Strong track record of achievement within both corporate and start-up organizations.
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About Gallo Sales Company, GreenSpring, Mandalay Media, Miller Brewing Company, Miniclip, Shopkick, Turgo: Turgo is a key player in the video advertising and distribution industry.
Anil Aggarwal
Founder and Owner of iEnergizer
iEnergizer Ltd at Founder.
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About iEnergizer: iEnergizer is a provider of business process outsourcing solutions.
Dan Siroker
Co-Founder & Chairman of Optimizely
Dan Siroker is the Co-Founder and Executive Chairman of Optimizely. The inspiration for Optimizely came from Dan’s work as the Director of Analytics for the Obama Presidential Campaign and Deputy New Media Director for the Presidential Transition. Before Optimizely, Dan co-founded an online math game for kids called CarrotSticks. Formerly, he was also a Product Manager for Google Chrome and AdWords. Dan graduated with Honors from Stanford University with a B.S. in Computer Science.
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About Optimizely: Optimizely is a platform that provides digital experience solutions.
Daniel Michaeli
Founder & CEO of Glia
Dan Michaeli is the CEO and Co-Founder of SaleMove, where he is responsible for everyday strategy and shaping business direction. A proponent for customer-centricity, Dan is the driving force behind SaleMove’s mission to meet or exceed the in-person customer experience online. Prior to SaleMove, he served as a consultant working with several top enterprises on pricing strategy. Dan is originally from Guatemala and is a proud graduate of the University of Pennsylvania.
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About Glia: Glia is a digital customer service provider connecting online retailers with customers through voice, video, and collaborative browsing.
Carlos Paniagua
CTO & Co-Founder of Glia
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About Glia: Glia is a digital customer service provider connecting online retailers with customers through voice, video, and collaborative browsing.
Justin DiPietro
Co-Founder & COO of Glia
Justin DiPietro is Founder & COO at SaleMove.
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About Glia: Glia is a digital customer service provider connecting online retailers with customers through voice, video, and collaborative browsing.
Puneet Mehta
Founder / CEO of Netomi
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About Netomi: An AI-first customer service platform that enables companies to deliver the highest quality customer experiences.
Bryan Harmon
Co-Founder of Autoliv
Bryan Harmon is the CEO and co-founder of DreamWare Inc. Car Lister is one of DreamWare’s web application that is transforming the way people buy and sell cars online.An opportunity in business sales at AmeriLife Group led Harmon to Florida, where he was awarded the honor of Rookie of the Year. His eagerness for continuing education guided Harmon to return home to Michigan, where he enrolled at Eastern Michigan University on a scholarship to study Organic Chemistry. There, a government research grant enabled him to synthesize a test inhibitor to inhibit the PAI-1 enzyme. As a top eBay power seller during this time, Bryan began questioning the efficiency of the online selling process, which sparked his desire to change eCommerce. Along his journey, he has assembled a dedicated team, devoted to programming a revolutionary, enterprise level web application.
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About Autoliv: Autoliv is a holding company and a supplier of automotive safety systems.
Jordy Leiser
Co-Founder & CEO of Stella Connect
Jordy Leiser is the Co-Founder and CEO of StellaService, the customer service measurement and ratings company. Prior to founding StellaService, Jordy worked in investment banking at JPMorgan, where he worked on leveraged buyouts and other transactions for private equity-backed consumer retail brands. After seeing firsthand the value of great customer service for retailers – both from the business and consumer perspectives – Jordy teamed up with longtime friend and college roommate John Ernsberger to create a robust system for measuring and rating the customer service performance of online retailers. Jordy and John officially launched StellaService in March 2010. Jordy has appeared in The Wall Street Journal, CNN, NPR, New York Times, Fox Business, Forbes, Reuters, TIME, Ad Age, WWD, Internet Retailer as well as other TV and print media nationwide. A Colorado native, Jordy graduated magna cum laude from Bucknell University with a degree in Economics and Political Science and completed the year-long General Course at the London School of Economics
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About Stella Connect, StellaService: Stella Connect is a customer feedback and quality management platform built specifically for customer service teams.
Daria Leshchenko
Co-Founder, CEO & Partner of SupportYourApp
Daria Leshchenko is CEO and Partner at SupportYourApp. Taking charge of the company at the age of 21, Daria turned it into a multinational business and one of the TOP-3 customer care companies (according to Clutch). Daria has studied at MIM-Kyiv business school, the Aspen Institute in Kyiv and is a Harvard Kennedy School Executive Education alumna. She is featured in Top 30under30 list by KyivPost and won a Silver Stevie Award in the category “Woman of the Year in Customer Service & Sales”. Daria actively participates in mentoring programs for women, including mentoring at Google Hackathon and Startup Weekend Ladies. She also represents Ukraine in Canada-Ukraine Trade & Investment Support Project (CUTIS) and participates in ITC SheTrades.
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About SupportYourApp: Human+Tech Customer Support Outsourcing that powers Unicorn and acclaimed tech companies worldwide
Aaron Kemmer
Co-Founder of Magic
A serial entrepreneur and advisor, Mr. Kemmer co-founded Made In Space when Singularity University offered the challenge of creating a project that would affect 1 billion people. Aaron’s belief is that off-world manufacturing will dramatically change the way we look at space exploration, commercialization and mission design today. He has worked with several startup companies, including Heritage Cross, SUpost, Movis and YouTip. Aaron is an alumnus from the University of Florida and Singularity University and served as the Team Project Advisor for Singularity University and the Business Plan Advisor for New Space in 2012. Aaron’s publications include “3D Printing in Space: Enabling New Markets and Accelerating the Growth of Orbital Infrastructure,” which was featured at NASA’s Space Studies Institute 14th Space Manufacturing Conference in October 2010.
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About Magic: Magic provides a 24/7 SMS based on-demand personal assistant service.
Mike Chen
CEO, Co-Founder of Magic
Mike Chen is the CEO at Magic
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About Bettir, Magic: Magic provides a 24/7 SMS based on-demand personal assistant service.
Nic Novak
Co-Founder of Magic
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About Magic: Magic provides a 24/7 SMS based on-demand personal assistant service.
Alex Plugaru
Co-Founder & CTO of Gorgias
Alex Plugaru is a Co-Founder and Chief Technology Officer at Gorgias.
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About Gorgias: Gorgias is a multi-channel helpdesk integrated for online and e-commerce merchants.
Romain Lapeyre
Co-Founder & CEO of Gorgias
Romain Lapeyre is a Co-Founder and Chief Executive Officer at Gorgias.
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About Gorgias: Gorgias is a multi-channel helpdesk integrated for online and e-commerce merchants.
Michael Simon
Founder & CEO of LogMeIn
Michael Simon is the Member Board of Directors at CKE Restaurants, Inc.
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About CKE Restaurants, LogMeIn: LogMeIn provides SaaS-based remote connectivity, collaboration, and support solutions for businesses and consumers.
Gaurav Singh
Founder & Chief Executive Officer of Verloop.io
Gaurav Singh is the Founder and Chief Executive Officer at Verloop.io. He attended Jabalpur Engineering College.
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About Verloop.io: Verloop.io is the world’s leading customer support automation platform.
Bastin Gerald
Founder, CEO of Apptivo Inc.
Have a proven track record of taking initiatives and turning them to market-leading products and world-renowned award-winning positions. Established product strategy, recruited top talent and led international development teams that delivered profitable multi-million dollar new business application products covering Finance, Supply Chain Management & Product Lifecycle Management. Established mutually profitable strategic alliances to get favorable positioning for products. Developed aggressive field readiness plans and coordinated with marketing, analyst relations and media relations for several product launches. Authored well-received book targeted at business users and consultants.
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About Apptivo Inc., Profit.co, Sirahu Technologies: Apptivo is an integrated Cloud Suite with over 40+ apps for all types of businesses, including CRM, project management, invoicing, and more.
David Karandish
Founder & CEO of Capacity
David Karandish is the Chief Executive Officer & Co-Founder of AFCV Holdings & he attended Washington University in St. Louis in 2001.
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About Capacity, Forbes Technology Council, Prepare.ai: Capacity is an AI-powered helpdesk that automates support for customers and employees.
Oliver Camilo
Chief Executive Officer / Founder of Moji Keyboard
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About Moji Keyboard: Moji is a digital marketplace for brands and artists to provide custom emoji keyboards for their fans.
Kurien Jacob
Founder & CEO of Anju Software
kurien jacob is the CEO at Anju Software Inc.
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About AFS Technologies, Anju Software: Anju Software is a a NY-based life sciences software platform.
Sid Banerjee
Founder, Vice Chairman, & Chief Strategy Officer of Clarabridge
Sid Banerjee is Executive Chairman and Co-Founder of Clarabridge. Sid provides executive leadership and strategic direction and is a well-known expert in customer experience, business intelligence, and text mining. Over his career, Sid has amassed nearly 20 years of business intelligence leadership experience. A founding employee at MicroStrategy, he held VP-level positions in both product marketing and worldwide services. During his tenure leading MicroStrategy’s worldwide services division, he grew the organization to 500+ employees supporting enterprise deployments of BI solutions. Before joining MicroStrategy, Sid held management positions at Ernst & Young and Sprint International.
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About Clarabridge: Clarabridge is a Customer Experience Management platform that provides insight from customers.
Laduram Vishnoi
CEO & Founder of Acquire
Laduram Vishnoi is the CEO and founder of Acquire.
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About Acquire, Tagove: Acquire is a unified customer engagement platform that brings all communication, interactions, channels, and tools under one roof.
Edward Kinsey
Founder of Impel
Ed is a serial entrepreneur and was previously a co-founder of Ariba, Inc., a leading provider of spend management solutions focused on business-to-business commerce, where he led one of the most successful IPO’s in Silicon Valley. Between Ariba and founding Impel, Ed was a start-up venture capital investor through his fund Determination Ventures, LLC.
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About Impel: The Intelligent Marketplace for Consumer Service Commerce.
Robert LoCascio
Founder & CEO of LivePerson
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About LivePerson: LivePerson provides real-time intelligent customer engagement solutions that help companies enhance the relationship with their customers.
Tiago Paiva
Founder and CEO of Talkdesk
Tiago Paiva is the Founder of Talkdesk, Inc. and serves as its Chief Executive Officer.
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About Talkdesk: Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
Laurene Powell
Founder & President of Emerson Collective
Laurene Powell Jobs is founder and chair of Emerson Collective, an organization that supports social entrepreneurs who are committed to the ideal that everyone ought to have the chance to live to their full potential. Most of the work of Emerson Collective is anchored around ways to open doors to opportunity – focus areas include improving our nation’s schools, advocating for common sense immigration reform, and collaborating with partners who are innovating ways to create durable avenues for social and economic mobility. Powell Jobs shapes the vision of Emerson Collective, reviews impact, amplifies the momentum of its partners, and sets the operational direction of the organization. Many of the priorities championed by Emerson Collective are formed by the work of College Track, a program Powell Jobs founded in 1997 to prepare disadvantaged high school students for success in college. Today Powell Jobs is president of College Track’s board of directors, which now works with more than 2,000 students from Oakland, San Francisco, New Orleans, Los Angeles, and Aurora, Colorado. More than 90 percent of College Track high school graduates go on to college (many of them are first generation students), and the program’s college graduation rate is more than double to that of low-income students. In addition to her work with Emerson Collective and College Track, she serves on the boards of directors of NewSchools Venture Fund, Teach for All, OZY Media, Conservation International and Stanford University. She also is a member of the Chairman’s advisory board of the Council on Foreign Relations. Powell Jobs holds a BA and a BSE from the University of Pennsylvania and an MBA from the Stanford Graduate School of Business. Earlier in her career, she spent several years working in investment banking and later co-founded a natural foods company in California.
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About College Track, Emerson Collective: Emerson Collective strengthens schools, secures rights for immigrants, and restores relationship between humanity and nature.
Chinedu Eleanya
Founder and CEO of Mulberry Technology
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About Mulberry Technology: Mulberry develops personalized product protection solutions used to help brands unlock additional revenue.
Adam Eskin
Founder & CEO of Dig Inn
Adam Eskin is the Founder & CEO at Dig Inn.
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About Dig Inn: We serve real food—mostly vegetables—that’s grown by farmers, cooked by chefs, and inspired by the seasons. 🥕
Ragy Thomas
Founder & CEO of Sprinklr
Ragy Thomas is the CEO and founder of Sprinklr, a provider of enterprise software for customer experience management. Sprinklr was last valued at more than $1.8 billion in 2016. He founded Sprinklr in 2009, and the company now has 1900 employees around the world serving global clients such as Microsoft and McDonald’s. Prior to founding Sprinklr, Ragy was the president of Epsilon’s (NYSE:ADS) Interactive Services from 2006 to 2008, and the CTO of Bigfoot Interactive, an email marketing leader that Epsilon acquired in 2005. Ragy earned his M.B.A. in Finance and Information Systems from New York University’s Leonard N. Stern School of Business and his Computer Science Engineering degree from Pondicherry University in India.
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About Sprinklr, Sprinklr Japan: Sprinklr provides enterprise software for customer experience management.
Jay Jideliov
Founder & CEO of Callision
Jay Jideliov is the Founder & CEO of Callision.com
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About Callision: Callision is the world’s fist free business phone system.
Dave Stephens
CEO & Co-Founder of FreeAgent CRM
Dave Stephens is the CEO & Co-Founder at FreeAgent CRM.
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About FreeAgent CRM: Leading the way to a better workday
Ryan Manning
Co-Founder & CRO of FreeAgent CRM
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About FreeAgent CRM: Leading the way to a better workday
Ford Blakely
Founder of Medallia Zingle
Ford Blakely has spent over 20 years involved in startups, finance and various entrepreneurial projects. Ford is a Certified Public Accounting who earned his BA from Furman University in 1997, before attending University of Tennessee to earn a Masters in Accountancy. Ford started his financial career at Arthur Andersen and later moved on to investment banking at RBC Capital Market specializing in telecommunication start-ups and video technology companies at all stages. Ford left the RBC Capital Markets to join LECG, a San Diego based financial consulting firm. Ford is now the founder and CEO of Zingle Inc., an enterprise text & messaging platform for customers to communicate with businesses for real-time customer service.
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About Medallia Zingle: Medallia Zingle is a messaging platform, enabling on-demand mobile customer communication.
Thomas Gravina
Co-Founder , Chairman & CEO of Evolve IP
Thomas J. Gravina Chairman, Chief Executive Officer, and Co-Founder From 1987 – 2006, Mr. Gravina was President, CEO and Co-founder of ATX Communications. During his tenure Mr. Gravina grew ATX into one of the largest telecommunications companies in the United States with more than 300,000 clients and revenues in excess of $350 million. Additionally in 2000, Mr. Gravina led the multi-billion dollar merger between publicly-traded CoreComm Limited, Voyager.net and privately-held ATX Communications. Mr. Gravina ran the combined entities as a publicly traded Nasdaq company until early 2005 when he retired as President and CEO but remained Chairman of the Board until late 2006. In 2006, Mr. Gravina Co-Founded and remains the Executive Chairman of GPX Enterprises, L.P. and its affiliates including GPX Realty Partners. GPX and its affiliates maintain investments in various industries including real estate, software, cloud services, manufacturing and financial services. In 2007, Mr. Gravina Co-Founded and became Chairman and CEO of Evolve IP where he oversees all fundraising, strategy, and acquisition activities. Today, Evolve IP has achieved an 72.5% compounded annual growth rate since inception, has been named to the Inc. 500 and is one of the fastest-growing, privately-held cloud services companies in the nation. The company’s services are deployed on 4 continents in 15 countries and by more than 1,300 commercial business accounts with a combined 100,000+ users, licensed seats and managed end points. Mr. Gravina is a member of the board of directors of FS Investment Corporation, a New York Stock Exchange listed BDC. Mr. Gravina also serves on the board of trustees of FS Energy and Power Fund, where he is the Chairman of the Nominating and Corporate Governance Committee, and FS Global Credit Opportunities Fund, FS Global Credit Opportunities Fund—A and FS Global Credit Opportunities Fund—D. Mr. Gravina is a member of the Nominating and Corporate Governance Committee and the Valuation Committee of FS Global Credit Opportunities Fund. He is Vice Chairman of the Philadelphia College of Osteopathic Medicine’s (PCOM) board of trustees, chairs their foundation committee, sits on the finance, executive and audit committees. In 2014 he was inducted into the Philadelphia Hall of Fame for Junior Achievement and in the late 1990’s was named a member of the Philadelphia Business Journal/Wharton Business School Hall of Fame. Additionally he has been selected as a member of the Philadelphia Business Journals 30 under 30 and 40 under 40 lists. Mr. Gravina supports many worthwhile non profit causes with his service on the board of People for People and supports the United Way, Junior Achievement, and the American Cancer Society amongst others. Since 2007, Mr. Gravina, and members of his organization, have volunteered more than 4,000 hours of their personal time and raised and donated $4.1 million for more than 45 regional charities. Mr. Gravina received a bachelor of science in business administration from Villanova University and is an active alumnus sitting on the President’s Leadership Committee. Mr. Gravina currently resides in Haverford Pa, with his wife and their three children.
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About Evolve IP, GPX Enterprises: Evolve IP provides cloud services such as virtual servers, disaster recovery, IP telephony, unified communications, and contact centers.
Charles Ifedi
Co-Founder | CEO of eBanqo
Charles is the co-founder and CEO of eBanqo, Inc. Prior to that, Charles was the pioneer CEO of Verve International, a leading card scheme in Africa, and was a co-founder of Interswitch (valued at $1b in November 2019, following a Visa investment). He also worked in Accenture, PwC, and American Express out of the London office. Charles graduated with First Class Honors in Computer Science from the University of Ilorin, holds an MBA from Cranfield University, and a DBA from Georgia State University.
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About eBanqo: Chatbot and livechat solution for Twitter, Facebook, WhatsApp, webchat, in-app, and other social media channels
Jim Kaiser
Founder, President and CEO of J-Curve Technologies
James (Jim) A. Kaiser is Founder, President and CEO of J-Curve Technologies with responsibility for the overall vision, leadership, strategic direction and business management of the company. Jim is a serial entrepreneur and recognized corporate leader with proven success. He is experienced in driving results for nearly twenty years in start-up companies and capital ventures as well as contributing to the success of a Fortune 100 market leader. Jim is considered a valuable expert in the area of Sales, strategy, executive leadership, business development, operations, turnarounds and change management. Before launching into his entrepreneurial efforts, Jim was one of MCI WorldCom’s (now Verizon) initial employees and became an Executive Director of the company during his twelve year tenure with profit and loss responsibility for nearly $500M in revenue. Prior to Founding J-Curve in 2005, Jim was Co-Founder of a teleservices firm taking the organization from start-up to profitability with three facilities and over 350 employees later leveraging the sale of his equity interest in the company. Jim is frequently requested as a guest speaker at corporate events, panels and universities. He is often asked to provide his expertise on business topics including Sales strategies, executive leadership and change management. Jim earned his Bachelors of Arts degree from Arizona State University in Marketing and Organizational Communications and currently serves on several corporate and community board of directors such as; Rio Salado Community College, University Sales Education Foundation, J-Curve Technologies, Kaiser Companies, Camp Soaring Eagle and North Scottsdale Little League.
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About J-Curve Technologies, Kaiser Companies: J-Curve Technologies provides customer care, technical support, and provisioning support to UCaaS, education, healthcare, streaming media.
Abinash Tripathy
Founder & CEO of Helpshift
Abinash Tripathy Co-Founder & CEO, Helpshift, is utilizing his 20 years of experience with technology and CRM to re-imagine CRM for the post-PC era. Prior to founding Helpshift, Abinash created and ran a number of early and growth stage companies where he was responsible for conceptualizing and delivering the world’s first IP-based Voicemail/Unified communications, Mobile Photo Messaging (in Japan) and MMS products to the market. He started his career at Oracle where he wrote the first in-house CRM solution.
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About Helpshift: Helpshift is a conversational customer service platform that leverages AI, bots, and messaging-based communication.
Amir Elichai
Founder, Chairman & CEO of Carbyne
Amir Elichai is the Founder & the Chief Executive Officer (CEO) of Reporty Homeland Security. For more than 12 years, Amir has repeatedly demonstrated his capabilities as a transformational leader – combining business acumen with strong financial discipline, deep operational insights and organizational management. He is a growth-focused, results-oriented, and solutions-focused leader with proven history of bringing analytical insights and pragmatic solutions to key business challenges. Amir is a former Israeli Army officer who served in a different positions in the special elite forces and the intelligence corps. He earned his LLB & BA from IDC.
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About Carbyne: Carbyne is the leader in mission-critical contact center technologies, connecting the dots between people, enterprises, and governments.
Sindhu Joseph
Co-Founder & CEO of CogniCor
Sindhu is the CEO and the visionary behind the technologies CogniCor provides. She is a Ph.D in Artificial Intelligence from Spanish Artificial Intelligence Research Institute and also inventor of 6 US Patents in AI. Her Ph.D thesis in conflict resolution in multi-agent systems inspired her to apply the technology in commercial settings.
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About CogniCor: The Leading AI Digital Assistant Platform for Financial Services
Rosh Cherian
Co-Founder & CTO of CogniCor
Rosh leads the global technology team at CogniCor and works closely with clients and partners in solution design and architecting. An experienced software engineer, Rosh has over 15 years of experience in developing commercial software products for large enterprises in Europe and India. Prior to co-founding CogniCor, Rosh had worked in software architecting, development and deployment roles with Telefonica, HP, Agilent and Honeywell.
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About CogniCor, Telefonica Investigacion y Desarrollo: The Leading AI Digital Assistant Platform for Financial Services
Sachin Doshi
Co-Founder of Scroll
Sachin Doshi is the Co-Founder at Scroll.
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About Scroll: Scroll is creating a sustainable experience that puts amazing content in front of engaged users without all the noise.
Kushal Dave
Co-Founder & CTO of Scroll
Kushal Dave is the Co-Founder & CTO at Scroll.
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About Scroll: Scroll is creating a sustainable experience that puts amazing content in front of engaged users without all the noise.
Amit RG
CEO and Founder of Richpanel
Amit RG is the founder of Richpanel.
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About Richpanel: Richpanel is the Customer Support and Experience Platform for Ecommerce.
Keenon Werling
Co-Founder & CEO of Eloquent Labs
Keenon Werling is the Co-Founder and CEO @ Eloquent Labs.
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About Eloquent Labs: Eloquent Labs supplies artificial intelligence to augment and replace live chat customer support agents at eCommerce companies.
Shalin Jain
Founder & CEO of HappyFox
Shalin Jain has been an entrepreneur since September 2000 and has built multiple successful product companies.
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About HappyFox, Tenmiles: HappyFox is a developer of customer support and ticket management software.
Mark Geller
COO & Co-Founder of Happy Returns
Entrepreneur and executive with strong background in product/development, strategy, and marketing. Cofounder and COO of Happy Returns, an e-commerce service, technology, & logistics provider based in Los Angeles. Previously, led the mobile effort at NordstromRack.com | HauteLook, the online off-price division of Nordstrom, including creating and leading HauteLook’s Return to Rack program. Prior to HauteLook, worked in PM roles at Google, United Online, and several startups.
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About Happy Returns, Launchpad LA: Happy Returns provides comprehensive return solutions for leading online and omni-channel retailers and their customers.
David Sobie
Co-Founder/CEO of Happy Returns
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About Happy Returns: Happy Returns provides comprehensive return solutions for leading online and omni-channel retailers and their customers.
Zhou Sha
Co-Founder & CEO of Percept.AI
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About Percept.AI: Percept.AI is an AI-powered virtual agent technology provider.
Ashish Koul
Founder & CEO of Acqueon
Ashish Koul is the President and CEO of Acqueon. He is an Entrepreneur and driven senior business executive with 19+ years of experience in growing firms in the technology space. Facilitator and builder of world-class and growth mindset teams with specialty in various industry segments. Proven expertise working with diverse boards, PE firms and building fruitful partnerships with hundreds of clients and delivering multi-million dollar bottom-line growth Acqueon’s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers, including premier brands such as Servicemaster, Cigna, DBS, Dish Networks, Godaddy and New York Life For more information, go to https://www.acqueon.com or follow us at https://www.linkedin.com/company/acqueon or https://www.ciscoinvestments.com/portfolio/acqueon/
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About Acqueon: Acqueon is an innovative provider of conversational engagement software.
Augie K Fabela II
Co-Founder and CEO of Fastforward.ai
Augie K Fabela II is the Co-Founder and CEO at Fastforward.ai.
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About Fastforward.ai, Veon: FastForward.ai is a social media engagement and commerce platform company
Romeo Ganescu
Co-Founder and CPO of Fastforward.ai
Romeo Ganescu is the Co-Founder and CPO at FastForward.ai.
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About Fastforward.ai: FastForward.ai is a social media engagement and commerce platform company
Kevin Yang
Founder & Co-CEO of Idiomatic
Kevin Yang is the Founder & Co-CEO at Idiomatic.
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About Idiomatic: We analyze customer conversations to provide a customer driven way of improving your product experience and service experience
Raymond McKenzie
Founder and CEO of StartingPoint
Raymond (Ray) McKenzie is the Founder and CEO of Starting Point Technologies, Inc. Ray is also the Founder and Managing Director of Red Beach Advisors. With more than 20 years of experience as a senior business executive, leader, and consultant leading global organizations ranging from start-ups to large enterprises. Raymond has significant experience with corporate strategy, operational efficiency, technology through digital transformation, and leading global service-oriented teams. Ray has held various senior executive positions with companies such as Verisign, Neustar, State Farm Insurance, TeleSign, and UltraDNS.
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About Red Beach Advisors, StartingPoint: SaaS workflow management software for service-based companies and teams that can be deployed and customized in one hour.
Rich Weborg
Co-Founder of OneReach.ai
Rich Weborg is Co-Founder at OneReach.
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About OneReach.ai: A low-code/no-code platform for building AI & bots – a suite of tools for creating automated conversations & tasks.
Eng Tan
Founder and CEO of Simplr
Eng Tan is the CEO and founder of Simplr.
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About Simplr: Excellent outsourced customer support for companies that care about their brand.
Vik Chadha
Co-Founder and Managing Director of GlowTouch LLC
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About GlowTouch LLC, Scalable Ventures: GlowTouch Technologies is a global provider of outsourced customer support, technology and BPO services.
Leo Eisenberg
Founder of Encore Rehabilitation
Leo Eisenberg is Founder @ Encore Rehabilitation.
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About Encore Rehabilitation: Encore Rehabilitation provides Physical, Occupational, and Speech Therapy services in the long-term care environment.
Ash Maurya
Founder & CEO of LeanStack Inc
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About LeanStack Inc: Life’s Too Short to Build Something Nobody Wants.
Max Yoder
CEO, Co-Founder of Lessonly
Max Yoder Lessonly Co-Founder and CEO Lessonly. Max Yoder is grateful that he got cut from the basketball team two years in a row. Out of thousands of applicants, Max was one of 20 recipients of the Orr Fellowship, earning a position at one of Indiana’s most dynamic companies.
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About Lessonly, Quipol: Lessonly is a simple training software that helps teams learn, practice, and do better work.
Brandon Reiss
Co-Founder, Engineering of Frame AI
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About Frame AI: Frame AI automatically measures sentiment, effort, and actionable themes on every customer interaction in every channel for winning CX.
Robbie Mitchell
Co-Founder / Head of Operations of Frame AI
Head of Operations at frame.ai. Previously head of marketing at Cover, head of marketing at Knewton, co-founder at Rhythm, Rhyme, Results, and staff at Harvard Kennedy School.
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About Frame AI, Superstrong Labs: Frame AI automatically measures sentiment, effort, and actionable themes on every customer interaction in every channel for winning CX.
Eduardo Toloza
CEO & Founder of SatisFactor
Entrepreneur, CEO / CIO /CTO – Project/IT Manager – Full Stack Web Developer.. Ambassador at MIT Professional Education
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About SatisFactor: SatisFactor is a tool in spanish to measure the loyalty of a customer to a company. We offer surveys via Web & Email.
Evan Tann
Founder / CEO of Thankful
A leading software developer and entrepreneur, Evan holds more than a dozen patents pending across the fields of robotics, advertising and computer security, and has presented these innovations at TED, DLD, and TechCrunch Disrupt.Having programmed since the age of seven, Evan has worked on projects for Harvard and MIT. In 2013, he founded Cloudwear a start-up which deployed a new, location-based approach to online security for businesses. He founded Abot Labs last year after the initial code for the Abot prototype was posted on Github and quickly outgrew the competing Microsoft Bot Framework at launch. Based in LA, Abot Labs is now a 10-man team and launched its first product earlier this year.
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About Thankful: Thankful is a Developer of an automation software created to improve online customer service.
Sandeep Bhanote
Founder & Chief Executive Officer of Radius8
Sandeep Bhanote has over 15 years of experience as a start-up entrepreneur, building strong product, marketing and innovative teams in the retail technology sector and successfully delivering emerging technologies to market in a profitable and scalable way. Prior to founding Radius8, Sandeep was the founder and CEO of Global Bay Mobile Technologies, a pioneer in delivering transactional mobile solutions to emerging Omni and Brick and Mortar retailers and driving the wide adoption of Apple mobile devices in stores. This innovation created the path to closing the gap between digital and brick and mortar channels in retailing. Under Bhanote’s leadership, Global Bay delivered a mobile platform for the retail enterprise which transformed the in-store landscape by delivering integrated MobilePOS, high service-level Clienteling, Inventory Management and other robust omni-channel capabilities. Global Bay was acquired by VeriFone in 2011 and subsequently became part of enterprise omni-channel leader Manhattan Associates in 2014 and serves as the basis for their in-store omni-channel strategy.
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About Commerce Ventures, Radius8: Using Location Context to Create Brand New Commerce Opportunities That Benefit Both In-store & Online Channels
Ted T. Tanase
CEO & Founder of Ensocare
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About Ensocare: Ensocare provides customer services and care coordination facilities to healthcare organizations to maximize their patient care facilities.
Steven F. Kempf
Founder & President of Steven Kempf Building Material Co
Steven F. Kempf is a lifelong resident of the Philadelphia area. He holds both undergraduate and graduate degrees in business from Saint Joseph’s University. Steven began his professional career working for his father’s building material supply business, George F. Kempf Supply Company, located in Southwest Philadelphia. In fact, Steven comes from a family with deep entrepreneurial roots in Philadelphia. His grandfather, Winfield F. Kempf, was originally in the ice supply business in West Philadelphia during the early 1900s. This business later became W.F. Kempf Fuel Company located at 52nd & Jefferson Streets selling coal and eventually fuel oil throughout West and Southwest Philadelphia. Steven’s father, George, opened his building material business in 1951 at the corner of 56th & Grays Avenue later moving to 51st & Grays Avenue and ultimately to 58th & Lindbergh.
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About Steven Kempf Building Material Co: Steven Kempf Building Material Company provides professional building contractors.
Chuck Elias
Co-Founder & CEO of 42Chat
As senior vice president, strategy & corporate development, Chuck Elias works with FBHS operating unit leadership on strategies across a wide range of strategic initiatives. He also leads the company’s corporate development activities, including mergers & acquisitions. Prior to joining FBHS, Chuck served in senior leadership roles at Supervalu, a $35 billion grocery retailer/wholesaler. Most recently, he was Supervalu’s senior vice president of retail operations. Prior to joining Supervalu, Elias was a managing director for portfolio operations at Ridgeview Capital, a private equity firm. He also held several leadership positions at The Home Depot. Elias holds a Bachelor’s degree in Management, with honors, from the United States Coast Guard Academy in New London, Conn., and a Master’s degree in Business Administration from the Harvard Graduate School of Business Administration in Boston.
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About 42Chat: 42Chat make AI Chatbots that provide instant answers and personalized connection over regular text (and other channels)
Edmund Lee
Founder & COO of Awesome OS
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About Awesome OS: Awesome OS provides customer experience and business process solutions to high growth clients and startups
Todd Brennan
Founder, CEO of Ampient,inc
Todd Brennan was the chairman and founder at Bit9.
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About Ampient,inc: Ampient,inc is a Consumer Electronics company.
Radha Basu
CEO & Founder of iMerit
Radha built her career for 20 years at HP, eventually heading Enterprise Solutions. She took Support.com public on NASDAQ as its CEO. She launched Anudip with Dipak Basu, before starting iMerit.
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About iMerit: iMerit enriches and annotates the data that powers algorithms in Machine Learning, Computer Vision, and Natural Language Processing.
Jagmohan Dhillon
Director & Founder of DMC Hotels
Hello All, This is Jagmohan Dhillon owner of DMC Hotels and Dhillon Management Group in Frisco, Texas USA. CONTACT US. DHILLON MANAGEMENT, INC. 8000 Warren Parkway • Suite 206. Frisco, TX 75034 • USA P:(972) 668-0327 • F:(972) 668-6769 Website: www.dmchotels.com
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About DMC Hotels: DMC Hotels facilitates business and leisure travelling for its guests.
PV Kannan
CEO & Co-Founder of [24]7.ai
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About 24/7 Customer, [24]7.ai: [24]7.ai is a customer acquisition and engagement software and services provider.
Thomas Cutting
Co-Founder, CEO of AcquireCrowd
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About AcquireCrowd, Reserve Tech: AcquireCrowd renders customer acquisition, lead validation, marketing integration and acquisition targeting services to several industries.
Ben Congleton
Founder & CEO of Olark
Ben Congleton is a Founder & CEO at Olark.
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About Olark: Olark is a live chat platform that enables businesses to talk to customers browsing their website.
Alexey Aylarov
Co-Founder & CEO of Zingaya
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About Voximplant, Zingaya: Zingaya provides online voice calling facilities to website operators through any computer device, directly from a webpage.
Mike Little
CEO and Founder of BYTE
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About BYTE: BYTE is changing the way restaurants understand and connect with their customers.
Xiao Wang
Co-Founder & CEO of Boundless
Xiao Wang is the co-founder and CEO of Boundless, helping families navigate the complex legal immigration system more confidently, rapidly, and affordably than ever before. Prior to Boundless, he held leadership roles at Amazon Go, Providence Equity, NYC Department of Education, and McKinsey. Xiao holds a BA/MS from Stanford University and an MBA from Harvard Business School.
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About Boundless: Boundless provides immigrants with the tools, information, and personalized support to navigate their immigration journey.
Doug Rand
Co-Founder & Advisor of Boundless
Doug Rand serves as a co-founder and advisor at Boundless.
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About : Boundless provides immigrants with the tools, information, and personalized support to navigate their immigration journey.
Vasu Prathipati
Founder, CEO of MaestroQA
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About MaestroQA: MaestroQA is a software company that offers quality assurance and coaching software for customer care teams.
Harrison Hunter
Founder & CTO of MaestroQA
Harrison Hunter is the Co-Founder of AdTrib.
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About MaestroQA: MaestroQA is a software company that offers quality assurance and coaching software for customer care teams.
Jason Dolle
Founder & CEO of Testimonial Tree, Inc.
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About Agent Shield Inc, Testimonial Tree, Inc.: Saas, Testimonial Management, Reputation Management, ORM, Enterprise Feedback, Satisfaction Surveys, Customer Experience Management, CEM
Denise McCort
Co-Founder of Helpmonks
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About Helpmonks, Razuna: Team Email Management. Simplified. Helpmonks is the ridiculously easy way to get your team email under control with a shared inbox.
Nikhil Srinivasan
Co-Founder and CEO of Distributed Systems
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About Distributed Systems: Distributed Systems is a digital identity startup and a full-stack machine intelligence.
Nick Francis
Co-Founder & CEO of Help Scout
Nick Francis is a Co-founder & CEO at Help Scout.
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About Help Scout: Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support.
Vit Horky
Co-Founder & CEO of Brand Embassy
Vit Horky, Brand Embassy’s co-founder and CEO, loves an unforgettable customer experience. Whether it’s service with a smile at a Starbucks near you (he’s always traveling) or the perfectly timed tweet that draws him back to a company he forgot about, he knows customer experiences are at the heart of customer service. That’s why Brand Embassy was built. Between speaking at international conferences, and cheering on his growing team, you’ll find him musing about the fascinating life of bees.
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About Brand Embassy, NICE inContact, Young Professionals Forum: Digital Transformation: NOW Omnichannel. Agile. Scalable customer service
Matthew Brindley
Founder of Litmus
Matthew Brindley is the CTO & Co-Founder of Litmus. Matt insists that all suitcases should have multidirectional wheels, and that no food contain onions.
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About Litmus: Litmus is a testing and QA service for email marketers.
Andrew Brooks
Founder and Board Member of Mural Corporation
Mindstamp is the founder of Mural Consulting.
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About Mindstamp, Mural Corporation, Mural Corporation: SaaS, Consulting, Go-to-Market Consulting, Professional Services
Mark Lanwehr
Founder, owner, and president of Car Keys Express
Mark Lanwehr founded Car Key Express in 2002, since which he has been serving as its owner and president.
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About Car Keys Express: Car Keys Express provides on-site replacement of automobile keys.
Nico Brenner
Co-Founder of Praiseworthy
Passionate about motivating frontline teams through customer feedback (check out Praiseworthy). Feel free to reach out and connect (via Twitter or LinkedIn), if you are interested in any of the following: * Building and motivating teams * Positive reinforcement * Being vulnerable at work * Business applications of Mindfulness * Bootstrapping startups * The habit of Happiness
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About Medularis, Praiseworthy: Individual Feedback Management. Working with 1300+ locations to help them improve employee training one interaction at a time.
Rikhav Shah
Co-Founder & CTO of Battlecard
Rikhav Shah serves as co-founder at CTO at Battlecard.
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About Battlecard: Teams of all sizes use Battlecard to manage their growing playbook and enforce consistent messaging across the entire sales effort.