Mark Smith
Syssero was born out of the desire to provide businesses with dedicated, experienced Workday® experts who can facilitate the creation of custom solutions on a platform that won’t meet all needs out-of-the-box. We have an uncompromising focus on three things: Our Clients. Our Culture. Our Community.
Our vision and strategy, empowerment through collaboration with leadership, focuses on working together as one across geographic, functional, and business borders to deliver enabling services. Our shared values are timeless. They succinctly describe the core principles that distinguish the Syssero culture.
INTEGRITY
We believe that nothing is more important than our reputation and behaving with the highest levels of integrity is fundamental to who we are. We demonstrate a strong commitment to sustainable, responsible business practices.
OUTSTANDING VALUE TO MARKET & CLIENTS
We play a critical role in helping both the market and our clients operate more effectively. We consider this role a privilege, and we know it requires constant vigilance and an unrelenting commitment to ensuring empowerment is attainable for all that seek it.
COMMITMENT TO EACH OTHER
We believe that our culture of borderless empowerment is a competitive advantage for us, so we go to great lengths to nurture and preserve it through collaboration internally; leaning on one another, learning from one another, ever-expanding our capabilities and trust.
STRENGTH & DIVERSITY
Our clients’ business challenges are complex and benefit from multidimensional thinking. We believe that working with people of different backgrounds, cultures, and thinking styles empower our people to grow into better professionals and leaders.
Tell us about yourself?
I began working with Workday® over 10 years ago at Workday® itself. Following that experience, I interacted with the product from the perspective of a consulting partner, end client, and independent consultant. Being able to view the solution from all angles and understanding the unmet needs of organizations of all sizes led me to create Syssero.
If you could go back in time a year or two, what piece of advice would you give yourself?
I would tell myself to put guardrails in place to ensure no one takes advantage of you. Guardrails like weekly check in, KPIs, 30,60, 90 for each new employee.
What problem does your business solve?
Syssero solves a myriad of problems. Whether we are helping a client locate their next new hire with Workday specific skill sets, guiding a client’s Workday® deployment, enhancing the systems functionality, or augmenting a workstream our subject matter experts are there to empower our clients.
What is the inspiration behind your business?
The inspiration behind our business are our families, our employees, and clients. Syssero was inspired out of the desire to provide businesses with dedicated, experienced Workday® experts who can facilitate the creation of custom solutions on a platform that won’t meet all needs out-of-the-box.
Additionally, being able to provide those solutions with a white-gloved approach while maintaining a true work-life balance. Syssero is attempting to solve the problem of work-life balance, the ecosystem not knowing what they do not know, and lack of empowerment. This empowerment is for Workday® subject matter experts, consultants, and clients.
What is your magic sauce?
Syssero’s magic sauce is not a secret and we absolutely love sharing it with anyone willing to engage with us. The sauce is made up of rare, unique, and complex ingredients; our people. Our diverse remote workforce is hand-picked, seasoned, and perfectly incorporated to ensure complete synergy. Our people are what makes Syssero, Syssero.
Our people are different than other individuals working for Workday consulting firms because they have come from the client-side as an end-user of Workday, the consultant side, or both. They bring a unique and proactive perspective to solving problems, providing best practices, and being proactive regardless of where a client is in the implementation life cycle. Our people are truly industry disruptors in a way that is resetting the standard when it comes to Workday consulting firms.
What is the plan for the next 5 years? What do you want to achieve?
Our plan is to keep our culture while giving growth opportunities for those that have been building Syssero with me and to be the best at identifying and retaining WD talent.
What is the biggest challenge you’ve faced so far?
The biggest challenge we have faced as an organization so far is sustainable growth and learning how to balance being self-sufficient financially while knowing how fast to grow due to cash flow demands. Covid, demand for benefits, and demands from our employees. As you grow you will evolve out of necessity but learning how much to change and when is an art form.
How do people get involved/buy into your vision?
Authentic transparency. I wear my heart and vision on my sleeve. We want to work with collaborative people that work with or on Workday software. We want to work with people that understand that employees come first and we are here to advance your solution, empower your people!
