At Best Startup US we track over 1,000,000 US startups and over 3 million people who hold key positions in these companies. We use this directory of startups to highlight top employees, founders and board members we think deserve more appreciation than they are currently getting.
This list showcases the top United States based CEO’ operating in the Customer Service space. If you think a CEO’ is missing from this list, feel free to contact our editor on editor@beststartup.us.
The individuals on this list have been included because of exceptional performance in one of the following categories:
- Innovation – Operating as a key part in an extremely innovative business or startup.
- Growth – Operating as a key figure in the growth and upscale of a market leading business or startup.
- Management – Showing exceptional management skills.
- Societal impact – Putting their business on the map for their positive societal or environmental impact.
Our Data – We source our data from OSINT (open source intelligence) and public directories such as Crunchbase, SemRush and many more. The data from these sources should be treated with a degree of caution and verified yourself.
Mathilde Collin
CEO and Co-Founder of Front
Mathilde Collin is the co-founder and CEO of Front.
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About Front: Front is the leader in customer communication that brings teams together to offer tailor-made service at scale
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Nick Mehta
Chief Executive Officer of Gainsight
Nick Mehta is the CEO of Gainsight, the leading Customer Success company. Since joining in 2013, Nick led the company through multiple funding rounds, raising a total of $156 million, and grew the company from a handful of employees to more than 630 people working in seven offices around the world. He was named one of the Top 50 SaaS CEOs by SaaS report, is an EY’s Entrepreneur of the Year Finalist, and holds one of highest Glassdoor approval ratings for CEOs. He is also the co-author of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. Prior to Gainsight, Nick was the CEO of LiveOffice, where he led the Inc. 5000 company’s profitable growth to $25 million in revenue and successful sale to Symantec. Nick has held senior operating roles for public and private companies in the enterprise and consumer technology markets, including Veritas Software (acquired by Symantec), Symantec Corporation, and XDegrees (acquired by Microsoft). Mehta also served as an Entrepreneur-in-Residence at Trinity Ventures and Accel Partners. In the mid-1990s, Nick co-founded a venture-funded online golf retailer called Chipshot, one of the top 20 online retailers during the dotcom bubble.
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About Forum Ventures, Gainsight: Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
Brad Birnbaum
CEO & Founder of Kustomer
Brad is an innovator and a trailblazer in creating disruptive enterprise technologies. He has spent more than 20 years as a C level executive and a serial entrepreneur, building companies and solutions for customer service and support. Mission driven and passionate, he believes in leading with purpose and building solutions that solve real world problems. As co-founder and CEO of Kustomer, Brad set out together with Jeremy Suriel and the Kustomer team to build something the world desperately needs: a modern, customer-centric platform for building applications while modernizing the customer support tool landscape. Before founding Kustomer, Brad co-founded Assistly which was acquired by Salesforce and rebranded as Desk.com; making it the Salesforce SaaS SMB support solution. Brad began his career by founding eShare Communications while in college. As Chief Technology Officer and Executive Vice President of Product Development at eShare Technologies, he took part in revolutionizing community chat and launching the first chat tool used for customer support. eShare was later sold to Melita International where he continued his role as CTO for the larger entity which rebranded as eShare Communications. Brad held executive roles at Divine Interventures, eAssist and Talisma all the while focusing on improving customer support for enterprise companies. Additionally, Brad lead the community chat team at AOL and was CTO for Airtime. Brad contributes regularly to Forbes where he writes about trends that affect the customer service industry today. As a born and raised New Yorker, Brad insists on building the next great NYC based tech startup. Brad serves as Kustomer’s Chairman of the Board. Birnbaum served as a Justice Louis Brandeis Scholar at Brandeis University and a Simon’s fellow at the State University of New York at Stony Brook, where he conducted advanced organo-metallic research in chemistry. Birnbaum has been published in a variety of publications and has also served as a technical editor for some of Macmillan’s best-selling Java and Internet books. Birnbaum holds a Bachelor of Science degree in Information Systems from the State University of New York at Stony Brook.
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About CRMXchange, Kustomer: Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
Greg O’Hara
Chief Executive Officer of American Express Global Business Travel
Greg O’Hara, Chairman of the Board and Interim President of American Express Global Business Travel, is an investor with significant experience in the travel industry. He founded Certares and is currently its Chairman and Chief Executive Officer. Mr. O’Hara is currently a member of the Board of Directors of Travel Leaders Group and has previously served on the boards of Carlson Wagonlit Travel, Travelport, Worldspan Technologies and various other companies. Prior to founding Certares, he was the Chief Investment Officer at JPMorgan Chase’s Special Investments Group and was also a Managing Director at One Equity Partners. Earlier in his career, he served as an Executive Vice President of Corporate Planning and Development of Worldspan Technologies and Worldspan, a Senior Vice President of Sabre, Inc. and various other positions. He holds an M.B.A from Vanderbilt University.
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About American Express Global Business Travel: American Express Global Business Travel provides end-to-end corporate travel and meetings program management.
Richard Smullen
Founder & Chief Executive Officer of Pypestream
Richard is the CEO and founder of Pypestream, a secure mobile messaging platform that uses real-time chat to transform the way brands and businesses connect with customers. Through ‘Pypes’ listed in a searchable catalogue, businesses are provided with a direct connection to their customers for increased engagement, automated customer service, and in-message payment processing. The ultimate customer engagement tool, further loyalty is derived by using proprietary AI and chatbot technology to allow conversations at scale. A serial entrepreneur, Richard previously co-founded Genesis Media LLC, a real-time video advertising platform, and is a board member of SouthWinston LLC, a New York-based, global private equity and VC fund.
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About dhomain llc, Pypestream, SouthWinston: Pypestream is conversational artificial intelligence built for scale.
Shreesha Ramdas
CEO & Co-Founder of Strikedeck
Shreesha’s an entrepreneurial executive with a track record of launching and growing products in competitive markets. He has demonstrated experience as a GM in the areas of product conception and development, growth hacking, go-to-market strategy and execution. Shreesha is currently VP of Corp Dev & Partnerships at CallidusCloud. Shreesha Ramdas was the co-founder & COO at LeadFormix, a marketing automation platform, where he raised the initial funding, built the company and contributed to a successful acquisition by CallidusCloud in January 2012. Prior to LeadFormix, Shreesha was a co-founder of OuterJoin, an online marketing services company and an early member at Yodlee, where he held the role of General Manager of Yodlee’s offshore development center in Bangalore, India.
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About Aavenir, AccuKnox, BuyerAssist.io, Cultivate, Enact Systems, Forbes Communications Council, Fullcast.io, Medallia, Metadata, Promethium, Revv, Rocketlane, Strikedeck: Strikedeck is building a revolutionary Customer Success automation solution to deliver an outstanding customer experience.
Lucas Pimenta Judice
CEO of AlmocoGratis
Lucas Pimenta Judice is the CEO at AlmoçoGrátis.
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About AlmocoGratis, Freatz: AlmocoGratis provides market maturity with access to information to small and medium-sized bars/restaurants.
C.J. Bowden
CEO of Turgo
CJ is currently CEO and co-founder of Turgo and Eyez.GG. His experience includes building enterprise value at high-growth public companies (Yahoo! and Criteo), scaling small and mid-sized organizations, and ramping lean start-ups and distressed businesses through capital raises and efficient operations. He brings extensive gaming expertise and mobile gaming networks having built the U.S. advertising business for Miniclip (now owned by TenCent). He has strategic leadership and tactical execution knowledge across sales, business development, marketing, operations, and change management.
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About Turgo: Turgo is a key player in the video advertising and distribution industry.
Jay Larson
Chief Executive Officer of Optimizely
Jay Larson is Optimizely’s CEO. Previously, Jay worked as chief executive officer of Birst. Jay holds a BA degree from Harvard University and an MBA from the University of California, Los Angeles.
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About Optimizely: Optimizely is a platform that provides digital experience solutions.
Daniel Michaeli
Founder & CEO of Glia
Dan Michaeli is the CEO and Co-Founder of SaleMove, where he is responsible for everyday strategy and shaping business direction. A proponent for customer-centricity, Dan is the driving force behind SaleMove’s mission to meet or exceed the in-person customer experience online. Prior to SaleMove, he served as a consultant working with several top enterprises on pricing strategy. Dan is originally from Guatemala and is a proud graduate of the University of Pennsylvania.
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About Glia: Glia is a digital customer service provider connecting online retailers with customers through voice, video, and collaborative browsing.
Puneet Mehta
Founder / CEO of Netomi
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About Netomi: An AI-first customer service platform that enables companies to deliver the highest quality customer experiences.
Jordy Leiser
Co-Founder & CEO of Stella Connect
Jordy Leiser is the Co-Founder and CEO of StellaService, the customer service measurement and ratings company. Prior to founding StellaService, Jordy worked in investment banking at JPMorgan, where he worked on leveraged buyouts and other transactions for private equity-backed consumer retail brands. After seeing firsthand the value of great customer service for retailers – both from the business and consumer perspectives – Jordy teamed up with longtime friend and college roommate John Ernsberger to create a robust system for measuring and rating the customer service performance of online retailers. Jordy and John officially launched StellaService in March 2010. Jordy has appeared in The Wall Street Journal, CNN, NPR, New York Times, Fox Business, Forbes, Reuters, TIME, Ad Age, WWD, Internet Retailer as well as other TV and print media nationwide. A Colorado native, Jordy graduated magna cum laude from Bucknell University with a degree in Economics and Political Science and completed the year-long General Course at the London School of Economics
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About Stella Connect, StellaService: Stella Connect is a customer feedback and quality management platform built specifically for customer service teams.
Daria Leshchenko
Co-Founder, CEO & Partner of SupportYourApp
Daria Leshchenko is CEO and Partner at SupportYourApp. Taking charge of the company at the age of 21, Daria turned it into a multinational business and one of the TOP-3 customer care companies (according to Clutch). Daria has studied at MIM-Kyiv business school, the Aspen Institute in Kyiv and is a Harvard Kennedy School Executive Education alumna. She is featured in Top 30under30 list by KyivPost and won a Silver Stevie Award in the category “Woman of the Year in Customer Service & Sales”. Daria actively participates in mentoring programs for women, including mentoring at Google Hackathon and Startup Weekend Ladies. She also represents Ukraine in Canada-Ukraine Trade & Investment Support Project (CUTIS) and participates in ITC SheTrades.
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About SupportYourApp: Human+Tech Customer Support Outsourcing that powers Unicorn and acclaimed tech companies worldwide
Mike Chen
CEO, Co-Founder of Magic
Mike Chen is the CEO at Magic
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About Bettir, Magic: Magic provides a 24/7 SMS based on-demand personal assistant service.
Romain Lapeyre
Co-Founder & CEO of Gorgias
Romain Lapeyre is a Co-Founder and Chief Executive Officer at Gorgias.
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About Gorgias: Gorgias is a multi-channel helpdesk integrated for online and e-commerce merchants.
Michael Simon
Founder & CEO of LogMeIn
Michael Simon is the Member Board of Directors at CKE Restaurants, Inc.
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About CKE Restaurants, LogMeIn: LogMeIn provides SaaS-based remote connectivity, collaboration, and support solutions for businesses and consumers.
Gaurav Singh
Founder & Chief Executive Officer of Verloop.io
Gaurav Singh is the Founder and Chief Executive Officer at Verloop.io. He attended Jabalpur Engineering College.
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About Verloop.io: Verloop.io is the world’s leading customer support automation platform.
Bastin Gerald
Founder, CEO of Apptivo Inc.
Have a proven track record of taking initiatives and turning them to market-leading products and world-renowned award-winning positions. Established product strategy, recruited top talent and led international development teams that delivered profitable multi-million dollar new business application products covering Finance, Supply Chain Management & Product Lifecycle Management. Established mutually profitable strategic alliances to get favorable positioning for products. Developed aggressive field readiness plans and coordinated with marketing, analyst relations and media relations for several product launches. Authored well-received book targeted at business users and consultants.
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About Apptivo Inc., Profit.co, Sirahu Technologies: Apptivo is an integrated Cloud Suite with over 40+ apps for all types of businesses, including CRM, project management, invoicing, and more.
David Karandish
Founder & CEO of Capacity
David Karandish is the Chief Executive Officer & Co-Founder of AFCV Holdings & he attended Washington University in St. Louis in 2001.
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About Capacity, Forbes Technology Council, Prepare.ai: Capacity is an AI-powered helpdesk that automates support for customers and employees.
Brian Mueller
President & CEO of Grand Canyon University
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About Grand Canyon University: Grand Canyon University is a private Christian university. GCU is regionally accredited and offers on campus and online degree programs.
Oliver Camilo
Chief Executive Officer / Founder of Moji Keyboard
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About Moji Keyboard: Moji is a digital marketplace for brands and artists to provide custom emoji keyboards for their fans.
Kurien Jacob
Founder & CEO of Anju Software
kurien jacob is the CEO at Anju Software Inc.
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About AFS Technologies, Anju Software: Anju Software is a a NY-based life sciences software platform.
Mark Bishof
President & CEO of Clarabridge
Mark Bishof is a seasoned CEO with a track record of creating high performance organizations, shaping new markets and delivering world class solutions and results. – Served as CEO of Flexera Software. – Held senior executive positions at IBM, Deloitte Consulting, Macrovision, Crossworlds Software, and Booz Allen Hamilton. – Serves as a Board Director of Infogix and Pace Harmon, and is a Board of Trustee member of The Nature Conservancy (Virginia Chapter).
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About Clarabridge: Clarabridge is a Customer Experience Management platform that provides insight from customers.
Laduram Vishnoi
CEO & Founder of Acquire
Laduram Vishnoi is the CEO and founder of Acquire.
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About Acquire, Tagove: Acquire is a unified customer engagement platform that brings all communication, interactions, channels, and tools under one roof.
Kevin Reddy
Chairman And CEO of Noodles & Company
Kevin Reddy has served as Chief Executive Officer since April 2006. He became a member of board of directors in May 2006, and Chairman of the Board in May 2008. Mr. Reddy was President and Chief Operating Officer from April 2005 to April 2006, continuing to serve as President until July 2012. Prior to joining Noodles & Company, he was the Chief Operating Officer, Chief Operations Officer and Restaurant Support Officer for Chipotle Mexican Grill. Mr. Reddy began his professional career with McDonald’s Corporation in 1983 as a regional controller and progressed into positions of escalating responsibility. Mr. Reddy has received a number of awards in connection with his role as Chief Executive Officer, including being named “Entrepreneur of the Year” by Restaurant Business Magazine in 2009, “All-Star CEO” by Restaurant Finance Monitor in 2012 and was named to Nation’s Restaurant News’ 2014 “Builders List,” created to feature people who are taking restaurant brands to the next level. He currently serves on the executive advisory board to the Daniels School of Business at the University of Denver. He received a BS in Accounting from Duquesne University.
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About Boloco, Noodles & Company: Noodles & Company is a Customer Service company.
Justin Bingham
CEO of Opiniion
Justin started his sales career while attending BYU and running track and field, at Pinnacle security (acquired by Protection One) where he led a small sales force over a 4 year period that produced more than $5,000,000 in top line revenue. Summer sales required results during summer months so this achievement was produced while working an average of 3.5 months a year. In 2009 Justin was recognized for being 1 of 10 individuals who personally sold over 300 accounts in a summer. Founded TopBlip Inc in 2010. TopBlip was the leading IOS app for socially sharing music through lyrics and the number one contest platform for musicians to become opening acts for big concerts. Reaching over 2,000,000 visitors a month. Justin raised over $1,800,000 for TopBlip. Gigg.com acquired TopBlip in September of 2012. E-Nicotine Technology brought on Justin as it’s Vice President of Marketing and Business Development where he helped lead and close an oversubscribed series A round of $4,000,000. In January of 2013 he founded Kameleonz beachwear and helped lead sales to reach a 260% + year-over-year growth rate. He sits on the advisory board for Social Nation a Y-Combinator company. He is a serial entrepreneur and has a passion for innovation and growth. Justin also speaks fluent Italian and partial Spanish. He is an avid rock climber and family man.
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About Opiniion: Opiniion is an automated tool for property management companies to collect authentic real-time feedback from residents.
Robert LoCascio
Founder & CEO of LivePerson
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About LivePerson: LivePerson provides real-time intelligent customer engagement solutions that help companies enhance the relationship with their customers.
Tiago Paiva
Founder and CEO of Talkdesk
Tiago Paiva is the Founder of Talkdesk, Inc. and serves as its Chief Executive Officer.
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About Talkdesk: Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
Chinedu Eleanya
Founder and CEO of Mulberry Technology
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About Mulberry Technology: Mulberry develops personalized product protection solutions used to help brands unlock additional revenue.
Adam Eskin
Founder & CEO of Dig Inn
Adam Eskin is the Founder & CEO at Dig Inn.
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About Dig Inn: We serve real food—mostly vegetables—that’s grown by farmers, cooked by chefs, and inspired by the seasons. 🥕
Ragy Thomas
Founder & CEO of Sprinklr
Ragy Thomas is the CEO and founder of Sprinklr, a provider of enterprise software for customer experience management. Sprinklr was last valued at more than $1.8 billion in 2016. He founded Sprinklr in 2009, and the company now has 1900 employees around the world serving global clients such as Microsoft and McDonald’s. Prior to founding Sprinklr, Ragy was the president of Epsilon’s (NYSE:ADS) Interactive Services from 2006 to 2008, and the CTO of Bigfoot Interactive, an email marketing leader that Epsilon acquired in 2005. Ragy earned his M.B.A. in Finance and Information Systems from New York University’s Leonard N. Stern School of Business and his Computer Science Engineering degree from Pondicherry University in India.
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About Sprinklr, Sprinklr Japan: Sprinklr provides enterprise software for customer experience management.
Rowan Trollope
CEO of Five9
Rowan Trollope joined Five9 as CEO in 2018. Rowan Trollope, is Senior Vice President and General Manager of Cisco’s Collaboration Technology Group, which develops collaboration solutions. He leads a global team responsible for identifying key market transitions in collaboration and managing future growth, expansion, and continued innovation. The group’s portfolio includes collaboration software, devices, infrastructure, and services that enable video collaboration, unified communications, customer contact centers, conferencing, mobility, and desktop virtualization. This includes such solutions as Cisco TelePresence, Cisco Unified Communications Manager, and Cisco WebEx. Prior to joining Cisco, Trollope was the Group President of the SMB and the Symantec.cloud Business Unit where he lead Symantec’s sales, marketing and product development teams in the small and midsized business (SMB) segment as well as Symantec.cloud, the company’s Software-as-a-Service (SaaS) business. He was responsible for driving Symantec’s SaaS strategy and expanding cloud-based delivery and customer support models across the Symantec technology portfolio with a focus on enabling the company to better serve the SMB customer segment. In his time at Symantec he was responsible for the Norton line of consumer products, including Norton Internet Security, Norton AntiVirus and Norton 360; and for key enterprise security solutions, including Symantec Security Information Manager and Symantec Enterprise Security Manager. He holds a variety of patents in computer security and operating systems maintenance.
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About Five9, Forum Ventures, NortonLifeLock: Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service.
Jay Jideliov
Founder & CEO of Callision
Jay Jideliov is the Founder & CEO of Callision.com
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About Callision: Callision is the world’s fist free business phone system.
Dave Stephens
CEO & Co-Founder of FreeAgent CRM
Dave Stephens is the CEO & Co-Founder at FreeAgent CRM.
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About FreeAgent CRM: Leading the way to a better workday
Thomas Gravina
Co-Founder , Chairman & CEO of Evolve IP
Thomas J. Gravina Chairman, Chief Executive Officer, and Co-Founder From 1987 – 2006, Mr. Gravina was President, CEO and Co-founder of ATX Communications. During his tenure Mr. Gravina grew ATX into one of the largest telecommunications companies in the United States with more than 300,000 clients and revenues in excess of $350 million. Additionally in 2000, Mr. Gravina led the multi-billion dollar merger between publicly-traded CoreComm Limited, Voyager.net and privately-held ATX Communications. Mr. Gravina ran the combined entities as a publicly traded Nasdaq company until early 2005 when he retired as President and CEO but remained Chairman of the Board until late 2006. In 2006, Mr. Gravina Co-Founded and remains the Executive Chairman of GPX Enterprises, L.P. and its affiliates including GPX Realty Partners. GPX and its affiliates maintain investments in various industries including real estate, software, cloud services, manufacturing and financial services. In 2007, Mr. Gravina Co-Founded and became Chairman and CEO of Evolve IP where he oversees all fundraising, strategy, and acquisition activities. Today, Evolve IP has achieved an 72.5% compounded annual growth rate since inception, has been named to the Inc. 500 and is one of the fastest-growing, privately-held cloud services companies in the nation. The company’s services are deployed on 4 continents in 15 countries and by more than 1,300 commercial business accounts with a combined 100,000+ users, licensed seats and managed end points. Mr. Gravina is a member of the board of directors of FS Investment Corporation, a New York Stock Exchange listed BDC. Mr. Gravina also serves on the board of trustees of FS Energy and Power Fund, where he is the Chairman of the Nominating and Corporate Governance Committee, and FS Global Credit Opportunities Fund, FS Global Credit Opportunities Fund—A and FS Global Credit Opportunities Fund—D. Mr. Gravina is a member of the Nominating and Corporate Governance Committee and the Valuation Committee of FS Global Credit Opportunities Fund. He is Vice Chairman of the Philadelphia College of Osteopathic Medicine’s (PCOM) board of trustees, chairs their foundation committee, sits on the finance, executive and audit committees. In 2014 he was inducted into the Philadelphia Hall of Fame for Junior Achievement and in the late 1990’s was named a member of the Philadelphia Business Journal/Wharton Business School Hall of Fame. Additionally he has been selected as a member of the Philadelphia Business Journals 30 under 30 and 40 under 40 lists. Mr. Gravina supports many worthwhile non profit causes with his service on the board of People for People and supports the United Way, Junior Achievement, and the American Cancer Society amongst others. Since 2007, Mr. Gravina, and members of his organization, have volunteered more than 4,000 hours of their personal time and raised and donated $4.1 million for more than 45 regional charities. Mr. Gravina received a bachelor of science in business administration from Villanova University and is an active alumnus sitting on the President’s Leadership Committee. Mr. Gravina currently resides in Haverford Pa, with his wife and their three children.
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About Evolve IP, GPX Enterprises: Evolve IP provides cloud services such as virtual servers, disaster recovery, IP telephony, unified communications, and contact centers.
Charles Ifedi
Co-Founder | CEO of eBanqo
Charles is the co-founder and CEO of eBanqo, Inc. Prior to that, Charles was the pioneer CEO of Verve International, a leading card scheme in Africa, and was a co-founder of Interswitch (valued at $1b in November 2019, following a Visa investment). He also worked in Accenture, PwC, and American Express out of the London office. Charles graduated with First Class Honors in Computer Science from the University of Ilorin, holds an MBA from Cranfield University, and a DBA from Georgia State University.
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About eBanqo: Chatbot and livechat solution for Twitter, Facebook, WhatsApp, webchat, in-app, and other social media channels
Jim Kaiser
Founder, President and CEO of J-Curve Technologies
James (Jim) A. Kaiser is Founder, President and CEO of J-Curve Technologies with responsibility for the overall vision, leadership, strategic direction and business management of the company. Jim is a serial entrepreneur and recognized corporate leader with proven success. He is experienced in driving results for nearly twenty years in start-up companies and capital ventures as well as contributing to the success of a Fortune 100 market leader. Jim is considered a valuable expert in the area of Sales, strategy, executive leadership, business development, operations, turnarounds and change management. Before launching into his entrepreneurial efforts, Jim was one of MCI WorldCom’s (now Verizon) initial employees and became an Executive Director of the company during his twelve year tenure with profit and loss responsibility for nearly $500M in revenue. Prior to Founding J-Curve in 2005, Jim was Co-Founder of a teleservices firm taking the organization from start-up to profitability with three facilities and over 350 employees later leveraging the sale of his equity interest in the company. Jim is frequently requested as a guest speaker at corporate events, panels and universities. He is often asked to provide his expertise on business topics including Sales strategies, executive leadership and change management. Jim earned his Bachelors of Arts degree from Arizona State University in Marketing and Organizational Communications and currently serves on several corporate and community board of directors such as; Rio Salado Community College, University Sales Education Foundation, J-Curve Technologies, Kaiser Companies, Camp Soaring Eagle and North Scottsdale Little League.
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About J-Curve Technologies, Kaiser Companies: J-Curve Technologies provides customer care, technical support, and provisioning support to UCaaS, education, healthcare, streaming media.
Abinash Tripathy
Founder & CEO of Helpshift
Abinash Tripathy Co-Founder & CEO, Helpshift, is utilizing his 20 years of experience with technology and CRM to re-imagine CRM for the post-PC era. Prior to founding Helpshift, Abinash created and ran a number of early and growth stage companies where he was responsible for conceptualizing and delivering the world’s first IP-based Voicemail/Unified communications, Mobile Photo Messaging (in Japan) and MMS products to the market. He started his career at Oracle where he wrote the first in-house CRM solution.
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About Helpshift: Helpshift is a conversational customer service platform that leverages AI, bots, and messaging-based communication.
Amir Elichai
Founder, Chairman & CEO of Carbyne
Amir Elichai is the Founder & the Chief Executive Officer (CEO) of Reporty Homeland Security. For more than 12 years, Amir has repeatedly demonstrated his capabilities as a transformational leader – combining business acumen with strong financial discipline, deep operational insights and organizational management. He is a growth-focused, results-oriented, and solutions-focused leader with proven history of bringing analytical insights and pragmatic solutions to key business challenges. Amir is a former Israeli Army officer who served in a different positions in the special elite forces and the intelligence corps. He earned his LLB & BA from IDC.
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About Carbyne: Carbyne is the leader in mission-critical contact center technologies, connecting the dots between people, enterprises, and governments.
Sindhu Joseph
Co-Founder & CEO of CogniCor
Sindhu is the CEO and the visionary behind the technologies CogniCor provides. She is a Ph.D in Artificial Intelligence from Spanish Artificial Intelligence Research Institute and also inventor of 6 US Patents in AI. Her Ph.D thesis in conflict resolution in multi-agent systems inspired her to apply the technology in commercial settings.
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About CogniCor: The Leading AI Digital Assistant Platform for Financial Services
Tony Haile
CEO of Scroll
Tony Haile CEO of Chartbeat since 2016.
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About Chartbeat, Scroll: Scroll is creating a sustainable experience that puts amazing content in front of engaged users without all the noise.
Stas Tushinskiy
CEO & Co-founder of Instreamatic
Stas is CEO and Founder at Instreamatic.AI. Prior to Instreamatic, Stas pioneered digital audio ads market in Russian-speaking countries and built Unisound – a leading digital audio ads sales house and headed business development of a leading mobile music streaming service in Eastern Europe.
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About Instreamatic: Voice Marketing Platform
Fang Cheng
CEO of Linc Global
Fang Cheng is co-founder and CEO of Proximiant, Inc. Previously, she co-founded Touchco, and served as COO. Fang also had mutli-year experience working as hedge fund manager and had a Ph.D. in bioinformatics from New York University.
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About Linc Global, Touchco: Linc Global’s Customer Care Automation platform helps brands differentiate with real-time automated services and customer experiences.
Amit RG
CEO and Founder of Richpanel
Amit RG is the founder of Richpanel.
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About Richpanel: Richpanel is the Customer Support and Experience Platform for Ecommerce.
Keenon Werling
Co-Founder & CEO of Eloquent Labs
Keenon Werling is the Co-Founder and CEO @ Eloquent Labs.
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About Eloquent Labs: Eloquent Labs supplies artificial intelligence to augment and replace live chat customer support agents at eCommerce companies.
Shalin Jain
Founder & CEO of HappyFox
Shalin Jain has been an entrepreneur since September 2000 and has built multiple successful product companies.
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About HappyFox, Tenmiles: HappyFox is a developer of customer support and ticket management software.
Jeff Cosman
CEO & Chairman of Meridian Waste Solutions
Jeff Cosman has had a lifetime experience in the solid waste industry from local operations up to corporate accounting and finance. In the early years, Jeff Cosman began to learn the waste industry business from his father who at the time was a Regional Vice President at Browning Ferris Industries, Inc. (“BFI”). He holds a B.B.A. in Managerial Finance and Banking & Finance, as well as a Bachelors of Accountancy from the University of Mississippi. He was drafted by the New York Mets and played professional baseball in the minor leagues from 1993-1996. Jeff Cosman is the youngest son of Jim Cosman, Sr., former President & COO of Republic Services. In early 1997, Jeff Cosman joined his father at Republic Services as a Controller for a local operation in Chesapeake, VA. Later that year, he joined his father at the Corporate office in Ft. Lauderdale to join a small corporate finance team which played an active role in the consolidation efforts as Republic Services acquired 168 companies in 30 months, going from $500MM in Revenue to over $2.1BN. Leaving Republic after the company completed its spin-off from Republic Industries; Jeff Cosman spent 10 years in various leadership roles within the startup/emerging medical device industry. In and out of the medical device industry in the early 2000’s, Mr. Cosman began his trail of entrepreneurial endeavors starting with Market Street Capital, JC Waste Solutions, Legacy Waste Solutions and Dynamic Molecular Solutions. In 2012, he purchased a small telecom materials and parts distribution company in Japer, GA, which has now grown to supply customers all over the US. In April 2015, Mr. Cosman and his wife Rachel bought their partners out of the business and wholly own the business as Rosewood Communication Supply. In 2010, Jeff Cosman began formally working on creating mobile apps with the development of cConnects. cConnects is a pioneering enterprise solution that enables internal organizations to connect with external customers and vendors based on established rules, guiding principals of saving time without spending time scheduling events and that can be delivered through app based installs without the hassle of large custom enterprise builds which are costly. Jeff Cosman has long been inspired by his father’s expertise in the waste industry. As a backdrop, prior to Jim Cosman, Sr. passing away in 2013, he spent years under his guidance and oversight in their daily travels at Republic Services and their individual consulting businesses. Mr. Cosman Sr. focused on “Doing Things Better” daily. He believed in bringing transformative technology to a simple business model like the garbage business. Jeff Cosman owns the control-voting block (Preferred A) of MRDN as well as he is the majority common shareholder.
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About Meridian Waste Solutions: Meridian Waste Solutions puts the highest standards on customer service
Matthew Roche
CEO of Extole
Matthew is currently the CEO and Founder of Extole, the Enterprise leader in referral marketing. He has started and run internet marketing software companies since 1997, and has led successful companies in ecommerce, dynamic display advertising, curation, and optimization. Matthew was a founder and the CEO of Offermatica, a landing page optimization and testing infrastructure company. Acquired by Omniture in 2007, it is now known as Adobe Test and Target and serves billions of optimized experiences every week. In 1996 he co-founded Fort Point Partners, an e-commerce systems integrator responsible for building Egghead.com, the first web site to sell $1,000,000 in one day, as well as Bestbuy.com, Nike.com, and others. Matthew is a graduate of Yale University and has served on the boards of Envision Schools, a Charter School and Habitat for Humanity.
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About Extole: Extole helps enterprise companies acquire new customers at scale from their existing customers.
Jeffrey Musser
President, Chief Executive Officer of Expeditors International
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About Expeditors International: Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, they employ over 13,000 trained
David Sobie
Co-Founder/CEO of Happy Returns
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About Happy Returns: Happy Returns provides comprehensive return solutions for leading online and omni-channel retailers and their customers.
Yaniv Tal
CEO of TapSavvy
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About TapSavvy: TapSavvy
Andrea J. Ayers
President & CEO of Convergys
Andrea Ayers is President and Chief Executive Officer of Convergys Corporation (NYSE: CVG), a global leader in customer management. Convergys has annual revenues approximating $3 billion and more than 130,000 employees who serve clients from locations in North America, Latin America, EMEA, India and the Philippines. With a 30-year legacy of helping global brands serve their customers with quality and consistency, Convergys is a recognized leader in the customer management industry. Andrea became a member of the Convergys Board of Directors and was appointed Chief Executive Officer in October 2012. Prior to that, she forged a 20-plus-year track record of success and business growth in a variety of executive positions, including President and Chief Operating Officer; President of the company’s Relationship Technology Management line of business; President of Convergys’s Government, Retail, Healthcare, Automotive, and Financial Services vertical service sectors; Vice President of Marketing, and General Manager of the Direct Broadcast Services (DBS) business unit. Andrea is committed to job creation, improving educational opportunities to develop the workforce of tomorrow, and enhancing the quality of life in the communities in which Convergys employees live and work. She is an active member of The Business Roundtable, Cincinnati Arts and Technology Center, and G100. In addition, Andrea is the Chair of the Greater Cincinnati American Heart Association’s 2016 Go Red for Women campaign. In addition, Andrea was named to the Board of Directors for Stanley Black & Decker, Inc., in December 2014. She has also been involved with the Greater Cincinnati Chamber of Commerce, the Cincinnati Business Committee, and the Ohio Business Roundtable. Andrea earned a bachelor’s degree in management and administration from Louisiana State University, Shreveport.
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About Convergys: Convergys provides relationship management solutions that operates in customer, information, and human resources management sectors.
Mahesh Ram
Founding CEO of Solvvy
Mahesh Ram is a serial SaaS entrepreneur and founder.He is currently Founding CEO of Solvvy, which applies advanced AI, machine learning science, and natural language processing technology to create business applications that deliver a superior customer experience. Co-founded with 2 acclaimed Carnegie-Mellon University PhD’s, Solvvy is backed by top-tier investors including True Ventures, PejmanMar Ventures, Signatures Capital, CMU and others. Prior to Solvvy, Mahesh served as an Advisor, BoD member and angel investor to several promising early-stage companies and founders. Mahesh was the former Chief Executive Officer of GlobalEnglish Corporation, acquired by Pearson PLC for over $100M in 2012. GlobalEnglish, (now Pearson English Business Solutions), was the global leader in providing a cloud-based, SaaS platform solution for improving Business English communications at the world’s leading global companies. GlobalEnglish customers include over 650 of the world’s largest companies including IBM, P&G, HP, Pfizer, China Construction Bank, Saudi Aramco, etc. As CEO, Mahesh has led GlobalEnglish to record revenues and continuous profitability while dramatically expanding the Company’s product offerings to its customers via mobile and social platforms. In 2012, Mahesh led the Company through a successful acquisition by Pearson PLC (UK:PSON), the world’s largest education and publishing company. Prior to the acquisition, Mahesh also served as a member of the GlobalEnglish Board of Directors. Prior to becoming CEO at GlobalEnglish, Mahesh served in a unique array of roles, including CTO, SVP of Global Sales, and Head of Product Development in Fortune 500 companies including the Thomson Corporation (now ThomsonReuters) and CCH-LIS, a leading subsidiary of the Wolters Kluwer professional publishing conglomerate.
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About GlobalEnglish, Solvvy: Solvvy is a machine learning startup that reinvents the customer experience by delivering a better self-service platform.
Justin Betteridge
Founding CEO of Solvvy
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About Solvvy: Solvvy is a machine learning startup that reinvents the customer experience by delivering a better self-service platform.
Zhou Sha
Co-Founder & CEO of Percept.AI
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About Percept.AI: Percept.AI is an AI-powered virtual agent technology provider.
Ashish Koul
Founder & CEO of Acqueon
Ashish Koul is the President and CEO of Acqueon. He is an Entrepreneur and driven senior business executive with 19+ years of experience in growing firms in the technology space. Facilitator and builder of world-class and growth mindset teams with specialty in various industry segments. Proven expertise working with diverse boards, PE firms and building fruitful partnerships with hundreds of clients and delivering multi-million dollar bottom-line growth Acqueon’s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers, including premier brands such as Servicemaster, Cigna, DBS, Dish Networks, Godaddy and New York Life For more information, go to https://www.acqueon.com or follow us at https://www.linkedin.com/company/acqueon or https://www.ciscoinvestments.com/portfolio/acqueon/
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About Acqueon: Acqueon is an innovative provider of conversational engagement software.
Augie K Fabela II
Co-Founder and CEO of Fastforward.ai
Augie K Fabela II is the Co-Founder and CEO at Fastforward.ai.
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About Fastforward.ai, Veon: FastForward.ai is a social media engagement and commerce platform company
J. Kevin Gilligan
Chairman And CEO of Capella Education Company
J. Kevin Gilligan joined Capella Education Company as CEO in 2009, when he also was appointed to the company’s board of directors. He was named chairman of the board in 2010. His previous experience includes more than 20 years of executive experience in service industries. From 2004 to 2009, he was president and CEO of United Subcontractors, Inc. (USI), a national construction services firm based in Edina, Minnesota. Previously he was president and CEO of Honeywell International’s second largest business, Automation and Control Systems, where he oversaw 43,000 employees and revenues of $7.5 billion. He joined Honeywell in 1977, and held a variety of executive positions with national and international responsibilities. Gilligan is a graduate of Boston College, with a Bachelor of Arts in Economics & Political Science. He sits on the board of directors of Graco, and is a former lead director on the board of directors of ADC.
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About Capella Education Company: Capella Education Company (NASDAQ: CPLA) is a pioneer in developing high-quality, online degree programs for adults.
Kevin Yang
Founder & Co-CEO of Idiomatic
Kevin Yang is the Founder & Co-CEO at Idiomatic.
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About Idiomatic: We analyze customer conversations to provide a customer driven way of improving your product experience and service experience
Raymond McKenzie
Founder and CEO of StartingPoint
Raymond (Ray) McKenzie is the Founder and CEO of Starting Point Technologies, Inc. Ray is also the Founder and Managing Director of Red Beach Advisors. With more than 20 years of experience as a senior business executive, leader, and consultant leading global organizations ranging from start-ups to large enterprises. Raymond has significant experience with corporate strategy, operational efficiency, technology through digital transformation, and leading global service-oriented teams. Ray has held various senior executive positions with companies such as Verisign, Neustar, State Farm Insurance, TeleSign, and UltraDNS.
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About Red Beach Advisors, StartingPoint: SaaS workflow management software for service-based companies and teams that can be deployed and customized in one hour.
Eng Tan
Founder and CEO of Simplr
Eng Tan is the CEO and founder of Simplr.
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About Simplr: Excellent outsourced customer support for companies that care about their brand.
Barry Zasloff
CEO of Encore Rehabilitation
Barry Zasloff is Founder @ Encore Rehabilitation.
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About Encore Rehabilitation: Encore Rehabilitation provides Physical, Occupational, and Speech Therapy services in the long-term care environment.
Ash Maurya
Founder & CEO of LeanStack Inc
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About LeanStack Inc: Life’s Too Short to Build Something Nobody Wants.
Max Yoder
CEO, Co-Founder of Lessonly
Max Yoder Lessonly Co-Founder and CEO Lessonly. Max Yoder is grateful that he got cut from the basketball team two years in a row. Out of thousands of applicants, Max was one of 20 recipients of the Orr Fellowship, earning a position at one of Indiana’s most dynamic companies.
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About Lessonly, Quipol: Lessonly is a simple training software that helps teams learn, practice, and do better work.
Vinay Shukla
CEO of ConverseNow
Vinay Shukla is a Co-Founder and Chief Executive Officer at ConverseNow.
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About ConverseNow: Shaping the future of artificial intelligence with best-in-class voice AI, serving the world’s leading restaurant brands
Andy Kurtzig
CEO of justanswer.com
Andy Kurtzig is the founder and CEO of JustAnswer. He started JustAnswer in 2003 and spent the first two and a half years programming the website and listening to users. JustAnswer is the third in a series of successful companies Kurtzig has founded. While a student at the University of California, Berkeley, he started Anser Corp, which developed software for the newspaper industry. After ANSER was acquired, he founded eBenefits, an internet Human Resources application. At eBenefits, he partnered with Fortune 500 companies Automatic Data Processing (ADP) and Marsh & McLennan, raised venture capital from NEA, Draper Fisher Jurvetson, and WR Hambrecht, and then eBenefits was acquired. Kurtzig is also an occasional angel investor with past successful investments including StubHub (acquired by eBay) and iLike (acquired by MySpace). Recently named one of the Bay Area’s most admired CEOs by the San Francisco Business Times, Kurtzig is also an active philanthropist. He and his wife Sara founded and host the annual Royal Ball to support the Juvenile Diabetes Research Foundation. When not working, Kurtzig enjoys playing with his three young kids.
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About justanswer.com: JustAnswer.com, the largest Q&A website that connects people to real, qualified experts.
Eduardo Toloza
CEO & Founder of SatisFactor
Entrepreneur, CEO / CIO /CTO – Project/IT Manager – Full Stack Web Developer.. Ambassador at MIT Professional Education
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About SatisFactor: SatisFactor is a tool in spanish to measure the loyalty of a customer to a company. We offer surveys via Web & Email.
Evan Tann
Founder / CEO of Thankful
A leading software developer and entrepreneur, Evan holds more than a dozen patents pending across the fields of robotics, advertising and computer security, and has presented these innovations at TED, DLD, and TechCrunch Disrupt.Having programmed since the age of seven, Evan has worked on projects for Harvard and MIT. In 2013, he founded Cloudwear a start-up which deployed a new, location-based approach to online security for businesses. He founded Abot Labs last year after the initial code for the Abot prototype was posted on Github and quickly outgrew the competing Microsoft Bot Framework at launch. Based in LA, Abot Labs is now a 10-man team and launched its first product earlier this year.
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About Thankful: Thankful is a Developer of an automation software created to improve online customer service.
Sandeep Bhanote
Founder & Chief Executive Officer of Radius8
Sandeep Bhanote has over 15 years of experience as a start-up entrepreneur, building strong product, marketing and innovative teams in the retail technology sector and successfully delivering emerging technologies to market in a profitable and scalable way. Prior to founding Radius8, Sandeep was the founder and CEO of Global Bay Mobile Technologies, a pioneer in delivering transactional mobile solutions to emerging Omni and Brick and Mortar retailers and driving the wide adoption of Apple mobile devices in stores. This innovation created the path to closing the gap between digital and brick and mortar channels in retailing. Under Bhanote’s leadership, Global Bay delivered a mobile platform for the retail enterprise which transformed the in-store landscape by delivering integrated MobilePOS, high service-level Clienteling, Inventory Management and other robust omni-channel capabilities. Global Bay was acquired by VeriFone in 2011 and subsequently became part of enterprise omni-channel leader Manhattan Associates in 2014 and serves as the basis for their in-store omni-channel strategy.
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About Commerce Ventures, Radius8: Using Location Context to Create Brand New Commerce Opportunities That Benefit Both In-store & Online Channels
Ted T. Tanase
CEO & Founder of Ensocare
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About Ensocare: Ensocare provides customer services and care coordination facilities to healthcare organizations to maximize their patient care facilities.
Adam Denmark Cohen
Chief Executive Officer of Jardin
Adam Denmark Cohen is the CEO Jardin.
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About Jardin: Jardin is a cannabis dispensary that offers ideal customer service and a wide range of high-quality cannabis products.
Chuck Elias
Co-Founder & CEO of 42Chat
As senior vice president, strategy & corporate development, Chuck Elias works with FBHS operating unit leadership on strategies across a wide range of strategic initiatives. He also leads the company’s corporate development activities, including mergers & acquisitions. Prior to joining FBHS, Chuck served in senior leadership roles at Supervalu, a $35 billion grocery retailer/wholesaler. Most recently, he was Supervalu’s senior vice president of retail operations. Prior to joining Supervalu, Elias was a managing director for portfolio operations at Ridgeview Capital, a private equity firm. He also held several leadership positions at The Home Depot. Elias holds a Bachelor’s degree in Management, with honors, from the United States Coast Guard Academy in New London, Conn., and a Master’s degree in Business Administration from the Harvard Graduate School of Business Administration in Boston.
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About 42Chat: 42Chat make AI Chatbots that provide instant answers and personalized connection over regular text (and other channels)
Nicholas DeBenedictis
CEO of Aqua America
As a leader in the greater Philadelphia business community, Mr. DeBenedictis has knowledge of the communities and local economies served by PECO. Mr. DeBenedictis’ contribution to the Exelon board is enhanced by his experience as the former CEO of a public company, his experience on the boards of other companies, his experience as a utility executive, and his experience with environmental regulation, all of which bring useful perspectives to the Exelon board’s finance and risk committee and the generation oversight committee. His prior experience as the presiding director and chair of the corporate governance committee of another public company offers additional insight to the functions of the Exelon corporate governance committee.
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About Aqua America: Aqua America, Inc. (Aqua America) is the holding company for regulated utilities providing water or wastewater services in Pennsylvania,
Todd Brennan
Founder, CEO of Ampient,inc
Todd Brennan was the chairman and founder at Bit9.
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About Ampient,inc: Ampient,inc is a Consumer Electronics company.
Radha Basu
CEO & Founder of iMerit
Radha built her career for 20 years at HP, eventually heading Enterprise Solutions. She took Support.com public on NASDAQ as its CEO. She launched Anudip with Dipak Basu, before starting iMerit.
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About iMerit: iMerit enriches and annotates the data that powers algorithms in Machine Learning, Computer Vision, and Natural Language Processing.
PV Kannan
CEO & Co-Founder of [24]7.ai
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About 24/7 Customer, [24]7.ai: [24]7.ai is a customer acquisition and engagement software and services provider.
Denis Seynhaeve
Chairman & CEO of 3CLogic
Denis Seynhaeve is the Chairman and CEO of 3CLogic and a Member of Blu Investors. Managing Partner of Force V Partners, LLC, which provides financing to early-stage companies located in the Baltimore-Washington corridor. Has more than 18 years of experience as a full-time angel, having invested in more than 30 startups. Currently director at Current Analysis, Apex, South49, Groupsite.com, 3CLogic and KZO Innovations. He is a member of the Mid-Atlantic Venture Association. Previously, was the CEO of Delsey, Inc, and held management positions at Cartier SA and Nestle.
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About 3CLogic, Blu Venture Investors: 3CLogic is a cloud contact center platform that provides cloud-based multichannel communications for service desks and sales organizations.
Thomas Cutting
Co-Founder, CEO of AcquireCrowd
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About AcquireCrowd, Reserve Tech: AcquireCrowd renders customer acquisition, lead validation, marketing integration and acquisition targeting services to several industries.
Ben Congleton
Founder & CEO of Olark
Ben Congleton is a Founder & CEO at Olark.
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About Olark: Olark is a live chat platform that enables businesses to talk to customers browsing their website.
Alexey Aylarov
Co-Founder & CEO of Zingaya
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About Voximplant, Zingaya: Zingaya provides online voice calling facilities to website operators through any computer device, directly from a webpage.
Mike Little
CEO and Founder of BYTE
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About BYTE: BYTE is changing the way restaurants understand and connect with their customers.
Xiao Wang
Co-Founder & CEO of Boundless
Xiao Wang is the co-founder and CEO of Boundless, helping families navigate the complex legal immigration system more confidently, rapidly, and affordably than ever before. Prior to Boundless, he held leadership roles at Amazon Go, Providence Equity, NYC Department of Education, and McKinsey. Xiao holds a BA/MS from Stanford University and an MBA from Harvard Business School.
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About Boundless: Boundless provides immigrants with the tools, information, and personalized support to navigate their immigration journey.
Vasu Prathipati
Founder, CEO of MaestroQA
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About MaestroQA: MaestroQA is a software company that offers quality assurance and coaching software for customer care teams.
Iván López
SVP and CEO, Assurant Solutions of Assurant
Iván C. López Morales is a senior vice president of Assurant Solutions and chief financial officer. As a member of the Assurant Solutions senior leadership team he oversees all financial functions that support the company’s three major businesses – Extended Protection Solutions, Mobile Services and International. Mr. López was named CFO on Jan. 1, 2009. Previously, he served as president, Latin America/Caribbean, with management responsibility for the Assurant Solutions businesses in Argentina, Brazil, Chile, Mexico and Puerto Rico. A certified public accountant and Attorney at Law, Mr. López joined the Assurant Solutions Caribbean companies in 1997 as senior vice president, Finance and Operations, and president, Caribbean American Insurance Agency (CAIA). He subsequently served as country manager for Puerto Rico and president of Caribbean American Life Assurance Company (CALAC) and Caribbean American Property Insurance Company (CAPIC), Assurant subsidiaries headquartered in Puerto Rico. He was promoted to Latin America/Caribbean regional president in 2003. Mr. López has a Bachelor’s degree with two concentrations in Accounting and International Management from Georgetown University. He also has a Juris Doctor from the University of Puerto Rico. He is a member of Young Presidents’ Organization, American Institute of Certified Public Accountants, Puerto Rico Bar Association, Puerto Rico Certified Public Accountants Association and the Puerto Rico American Heart Association.
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About Assurant: Assurant provides specialty protection products and related services to safeguard against risks.
Alan B. Colberg
President and Chief Executive Officer of Assurant
Alan Colberg is president and chief executive officer of Assurant, Inc., and a director of the company’s board of directors. He was named president Sept. 16, 2014, and assumed the role of CEO and director on Jan. 1, 2015. Mr. Colberg is responsible for building a stronger Assurant for the future and driving profitable growth that leads to outperformance for Assurant’s customers, employees and shareholders. Under his leadership, in April 2015, Assurant realigned its business strategy to build upon its core capabilities and further capitalize on global trends in the housing and lifestyle protection markets. The strategy includes a sharper focus on understanding consumers in order to deliver integrated products and services that address their needs and generate opportunities for growth. Mr. Colberg champions innovation and an “enterprise mindset” of working collaboratively across the organization in order to better serve customers around the world.
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About Assurant: Assurant provides specialty protection products and related services to safeguard against risks.
Gene E. Mergelmeyer
President and CEO, Assurant Specialty Property; Executive Vice President, CAO of Assurant
Gene Mergelmeyer is president and chief executive officer of Assurant Specialty Property. He will be appointed Assurant’s chief operating officer, effective July 1, 2016. As COO, he will be responsible for ensuring a coordinated approach across the Housing and Lifestyle markets and improving execution to drive long-term, profitable growth. Appointed to his current role at Assurant Specialty Property in 2007, Mr. Mergelmeyer has overseen the business segment’s organic growth as well as the addition of new capabilities to its risk management service offerings and expansion into adjacent businesses within the mortgage and multifamily housing industries. Under his leadership, Assurant Specialty Property has more than doubled its revenue since 2006. In partnership with financial institutions, property managers, manufactured home sellers and other leading businesses, Assurant Specialty Property provides services including insurance monitoring, exposure management and lender-placed insurance, renters insurance, manufactured housing insurance, homeowners insurance and flood insurance, as well as appraisal and property preservation services.
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About Assurant: Assurant provides specialty protection products and related services to safeguard against risks.
Jason Dolle
Founder & CEO of Testimonial Tree, Inc.
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About Agent Shield Inc, Testimonial Tree, Inc.: Saas, Testimonial Management, Reputation Management, ORM, Enterprise Feedback, Satisfaction Surveys, Customer Experience Management, CEM
Matthew Gillin
CEO & co-founder of Relay Network
Matt is the CEO of Relay, where he is responsible for guiding the company’s strategy and overseeing the day-to-day operations. Matt has been an active entrepreneur and pioneer for nearly 20 years, and has been widely recognized for turning innovative ideas into successful businesses.
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About Relay Network: Relay Network is a mobile solution that powers one-to-one customer engagement at scale.
Nikhil Srinivasan
Co-Founder and CEO of Distributed Systems
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About Distributed Systems: Distributed Systems is a digital identity startup and a full-stack machine intelligence.
Nick Francis
Co-Founder & CEO of Help Scout
Nick Francis is a Co-founder & CEO at Help Scout.
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About Help Scout: Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support.
Shahaf Galil
CEO of CronSights
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About CronSights: CronSights plugs into the Service Cloud and automates the collection and generation of Handle Time and SLA metrics.
Cor Winkler Prins
CEO of 4me
CEO at 4me.
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About 4me: 4me is an IT and Enterprise Service Management & Workflow application, providing complete visibility and control of service cost & quality.
Vit Horky
Co-Founder & CEO of Brand Embassy
Vit Horky, Brand Embassy’s co-founder and CEO, loves an unforgettable customer experience. Whether it’s service with a smile at a Starbucks near you (he’s always traveling) or the perfectly timed tweet that draws him back to a company he forgot about, he knows customer experiences are at the heart of customer service. That’s why Brand Embassy was built. Between speaking at international conferences, and cheering on his growing team, you’ll find him musing about the fascinating life of bees.
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About Brand Embassy, NICE inContact, Young Professionals Forum: Digital Transformation: NOW Omnichannel. Agile. Scalable customer service
Mike dela Cruz
Chief Executive Officer of Directly
Mike dela Cruz serves as the Chief Executive Officer at Directly.
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About Directly: Directly offers AI-powered solutions to resolve customer issues with the right mix of automation and human support.
Bud Albers
Chairman & CEO of Recursive Labs
Bud is the former Executive Vice President and Chief Technology Officer (CTO) for both the Walt Disney Corporation and Disney’s Interactive Media Group where he led the Connected and Advanced Technologies (DCAT) team. A graduate of McKendree College, he was named as one of ComputerWorld’s Premier 100 IT leaders and has been an advisory board member to some of the world’s most prominent technology companies and Silicon Valley Venture Capital firms. Bud has been at the forefront of technology innovation in the online, mobile and media space and has authored and been a featured speaker on technology and media, large scale Internet computing, cloud computing and information security. He holds several patents in the areas of rich media search and high volume media delivery. In total, the portfolio he oversaw delivered more than $2.5B in revenues on an annual basis.
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About Recursive Labs: We improve customer sales & service experiences (CX) with a fully integrated, visual customer engagement platform for web, mobile & IoT
Bryce Maddock
CEO of TaskUs
Bryce Maddock is the co-founder and CEO of TaskUs, an outsourcing company that works with over 100 of the world’s most innovative Internet companies. Bryce is responsible for driving the vision and strategy of the company, while managing day-to-day operations. At the age of 27, Bryce has scaled TaskUs from five employees to over 500 teammates internationally. In 2013, Bryce became one of the youngest founders to make the Inc. 500 list when TaskUs was recognized as one of the 500 fastest-growing companies in America. Bryce frequently speaks about the future of work, disruptive innovation and bootstrapping to profitability.
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About TaskUs, Trusted Transcription: TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers.
Alexander Kvamme
Co-founder & CEO of Pathlight
Alexander Kvamme is the CEO of Pathlight, the leader in realtime Performance Intelligence that drives productivity and retention of customer-facing teams.
Alex is a serial entrepreneur having been the co-founder of SeatMe – acquired by Yelp in 2013. Alex is also an investor and advisor to a number of fast-growing startups.
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About Pathlight: Pathlight’s Performance Intelligence platform analyzes data and applies AI coaching to help employees answer a simple question – ‘How am I doing and how can I improve?’. Pathlight gives employees everything they need to increase productivity and gives leadership instant insights into how their teams are performing.
Mathew Pregasen
Founder & CEO of Battlecard
Mathew Pregasen is a founder and CEO at Battlecard.
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About Battlecard: Teams of all sizes use Battlecard to manage their growing playbook and enforce consistent messaging across the entire sales effort.
Sriram Sridhar
Co Founder, Chief Executive Officer of LateShipment
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About LateShipment: Start claiming refunds from FedEx and UPS for late deliveries.
Jeff Cotten
CEO of Tenfold
Jeff is the CEO of Tenfold having previously served as the president and CRO of Rackspace. He is a Dallas Native and began his career at Electronic Data Systems.
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About Tenfold: Tenfold helps companies have better customer conversations by putting customer information into action on the phone.
Frank Azzolino
Advisor @ Tenfold, Former CEO @ NetSuite of Tenfold
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About : Tenfold helps companies have better customer conversations by putting customer information into action on the phone.